Epik SoftPhone
The epiknetworks Conferencing Application provides
a key value-added service delivering hosted IP telephony
services to business customers. It includes on-demand,
group call and meet-me capabilities. The Conferencing
Application is part of the award-winning GENBAND M6
Communication Applications Server application suite.
Because the Conferencing Application is completely
integrated with the epiknetworks administration and
user interfaces, no time or effort is lost by end
customers with integration issues.
On-Demand Conferencing
On-demand conferences, also known as N-way or ad-hoc
conferences, are easily initiated during an existing
call. To add additional participants to a call, the
user simply pushes the telephone’s conference
button, web portal or uses a flash-hook to bring in
each additional participant. The number of allowed
conferencing participants is controlled on a user-by-user
basis. It can also be packaged for business conferencing,
in which individual employees may be assigned their
own conferencing maximum.
Subscribers can use the epik Web Portal to conference
by clicking the conference icon, using directory entries,
or by typing any nondirectory number into the on-screen
call control interface.
Group Call
With the group call capability, system administrators
can easily configure a group of numbers as a group
call list. A user calls the dedicated group call number,
enters a password, and the system calls all of the
group call participants simultaneously.
Business users can take advantage of group call capability
to conveniently connect with employees, alerting them
to news, impromptu meetings, and other important information.
Meet-Me Conferencing
Business users can host professional meetings using
the meet-me conferencing feature. It gives them the
ability to directly set up a conference reservation
and manage the conference once guests call in.
With meet-me conferencing, it is easy to set up a
conference any time, anywhere. For users with access
to the epik Web Portal, a hop on the Internet provides
a user-friendly visual interface. This face of meet-me
conferencing makes it a compelling, high-value user
tool. The Web Portal interface makes it easy to reserve
an available conference time, set up recurring conferences,
and edit reservations. The “notify” feature
allows users to email conference details to guests.
The “dial-out” tab enables a conference
moderator to quickly bring guests into the conference
without having to know the guest ID.
For a user without access to the Web Portal, a straightforward
IVR phone interface walks a user through the conference
setup and guides the user through each step, reading
back the conference details and even showing the conference
codes on the user’s phone display.
During a conference, meet-me conferencing provides
an on-screen conference control window from the Web
Portal, which makes it easy for the moderator to see
all guests by name and to make conference
changes. The moderator can click to add ports, extend
the conference time, play roll call, mute or acknowledge
individual guests, drop guests, and lock the conference
for security.
A guest version of this conference window enables
guests with access to the Web Portal to participate
on mute and to see participant names and “raise
a hand” for moderator attention. Many of these
conference control features are also available through
DTMF commands for those without
Web Portal access.
Conferencing Details
The epik feature-rich conferencing solution offers:
- N-way conferencing defined per user
- Self-service scheduled bridge reservations via
IVR or Web Portal
- Moderator and guest access IDs
- Auto-generated email invitation (iCalendar)
- Moderator dial-out for conference join
- Conference join via IVR or Web Portal
- Conference floor control and view windows
- Schedule recurring conferences
- Increase ports during a conference
- Extend conference time during a conference
- Roll call
- Acknowledge a “raised hand” for voting
- Release specific conference guest
- Mute and un-mute specific participants
- Mute and un-mute all participants
- Lock and unlock conference for security
- Disable music while waiting for conference
epik customers can expect to meet or exceed their
expectations with the epik Conferencing Application
as a value-added part of their Total Voice Management
solution.
M6 Conferencing Application
Benefits
- Provides an important value-added service for
business customers
- Presents user-friendly Web and IVR interfaces
to help customers have a positive conferencing experience
Features
- On-demand, N-way conferencing
- Meet-me self-service scheduled conferencing
- Web Portal and IVR interfaces
- Conferencing floor control
- Optional epik Web Portal
- Up to 100 users per conference
