Epik SoftPhone

As broadband Internet access becomes prevalent in most metropolitan and suburban areas of developed countries, epiknetworks’ Total Voice Management clients expect to be able to use their phone service in a number of places—at home, in the office, when traveling, and even at the local coffee shop.

Mobile wireless phones can meet some of this demand. However, roaming charges in many countries make this an expensive proposition, leading mobile phone users to seek a more cost-effective way to communicate while traveling. In addition, most traveling VoIP users prefer not to carry a desk phone or IAD, no matter how small. Many users prefer to get telephone service from the same device they use for writing reports, watching TV, and listening to music—their PCs and laptop computers. Furthermore, low-priced video web cameras coupled with fast, high-performance PCs are making desktop-to-desktop video both practical and easy. Subscribers now want video as well as voice communications, and they expect their voice services operator to provide it.

Voice and Video Over IP

epiknetworks not only meets – we exceed our clients expectations with an easy-to-use, full-featured, software-based telephones that provide voice and video communication over a computer connected to an IP network. epik supplies a versatile solution that allows our clients to communicate wherever there is an available Internet connection, without the need to carry extra equipment.

The epik SoftPhone turns a PC or laptop into a full-functioning telephone. The PC-based, IP videophone and telephone includes an intuitive interface that is easy to use for both experienced and novice softphone users. Convenient, dedicated feature buttons allow the most commonly used phone features to be readily available with the click of a mouse. Also unique is a pop-up window that provides caller ID information and call control on incoming calls.

The epik SoftPhone was designed for use with the GENBAND M6 Communication Applications Server to take advantage of the platform’s extensive feature capabilities and services, including its award-winning Web Portal.

The epik SoftPhone supports over 30 standard features, using both feature keys and star codes, making it a full replacement for business clients IP phones. epik SoftPhone upgrades and profiles are automatically downloaded to each user’s computer, for simple administration.

Our clients find it simple to make both video and audio calls with the epik SoftPhone. When the user requests a video call, the system automatically detects whether the called number can support video. If video is not available, the SoftPhone instead sets up a voice call. Our users also can easily drop the video on a SoftPhone call by clicking a dedicated feature button.

Key Benefits

The epik SoftPhone is a turn-key solution, providing a number of benefits to our clients.

Ease of use - An intuitive user interface offers unique, one-click keys for the most commonly used features, such as voice mail, redial, transfer, and volume control. Users can dial, hold, answer, and hang up calls using a mouse and PC keyboard. A pop-up window alerts a user to incoming calls and displays the caller ID, allowing the user to answer or send calls to voice mail.

Mobility - epik can provide our clients with a fully functional, software-based telephone that makes voice and video communications possible on a PC or laptop, wherever an Internet connection is available. Whether traveling or to enhance productivity at home, subscribers can use the epik SoftPhone to effectively take their extensions along with them, making and receiving calls without carrying extra equipment.

epik SoftPhone Features

• Easy-to-use, unique, and attractive interface with multiple features
• One-click feature keys for the most used features:
  • Voicemail (with visual message waiting indicator)
  • Hold
  • Conference (3-way)
  • Do not disturb
  • Transfer (immediate)
  • Mute
  • Redial
  • Volume control
• Pop-up window indicates an incoming call with caller ID and enables the user to answer the call or send it to voice mail
• Mouse and PC keyboard used to dial, hold, answer, and hang up calls
• An epik SoftPhone handles as many as 4 simultaneous, active calls
• Supports over 30 features
• Video SoftPhone pop-up window also enables user to answer calls with video or audio-only
  

SoftPhone client requirements

The epik SoftPhone application runs on any PC with the following configuration

• Windows XP with Service Pack 2, Windows 2000, Vista*
• Pentium 4 processor or better
• Video
  • 1.5 GHz CPU
  • At least 64 MB video memory
  • H.263, H.264*
• Memory
  • 128 MB of memory minimum
  • 256 MB of memory recommended
• Windows .NET Framework 1.1
• Disk space
  • 5 MB for the application
  • 20 MB for .NET