This section describes features that are generally available to all users from their IP telephones as part of the epik M6 system. Usually these features require little or no action on the part of the user, but are part of the features necessary to make telephone calls possible.

• ACD Statistics	• Caller ID
• Agent State Events	• Caller ID Override
• Call Connection Events	• Call Pick-up Groups
• Queue Statistics	• Class of Service
• Ad Hoc (On Demand) Conference	• Custom Ringback Tones
• Announcements	• Dial by Name Utility (from Automated Attendant)
• Authorization Code Calling	• Dial Zero for User-Defined Operator Number
• Auto-Attendants and Main Line User	• Direct Inward Dialing
• Auto Station Relocation	• Directed Call Pickup
• Admin Portal	• Directory Look-up