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Hosted PBX

Epik's TOTAL VOICE Hosted PBX phone solution, provides a level of simplicity and flexibility that traditional PBX and in-house voice services can’t deliver. And often at a more affordable rate.

Make The Switch

Traditional PBX phone systems can no longer compete with Hosted PBX technology. Plus, switching to a Hosted PBX solution is simple!

We ensure an easy handoff to TOTAL VOICE from your outdated PBX system. You can use your existing phone numbers and transition to a Hosted PBX system with no downtime.

Our ability to seamlessly deploy is second to none. Let us help you make the switch!

Download our comparative analysis of Hosted PBX & Traditional PBX now!

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hosted pbx business phone system

WHAT IS HOSTED VOIP?

Hosted VOIP is commonly referred to as Hosted PBX. Hosted PBX is a business VOIP service where all the equipment required is hosted on the cloud and managed by the VOIP provider.

The provider manages and routes calls to and from the client’s existing telephony system and equipment. A business with a hosted PBX telephony system can save the expensive costs of having to invest in equipment, as well as the costs to manage the system and maintain the equipment.

See how Hosted VOIP drives productivity in your business

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Total Voice

Our TOTAL VOICE Hosted PBX solution offers all the features of a traditional PBX phone system, plus extra functionality and advanced calling features. You'll enjoy more control over your communications with a scalable, affordable solution that can enhance your productivity.

Business Essentials

Manage your Hosted PBX solution with options that are priced per user, per feature.

    • Advanced Cloud-Based Technology
    • Customizable Service Options
    • HD Voice Quality
    • Extended Features

ADVANCED TECHNOLOGY

We deploy enterprise-level technology for your business - any size and any situation.

    • Unified Communication Service
    • Broadsoft Carrier-grade Platform

BEST PERFORMANCE

Our 100% fiber backbone allows for affordable high-definition calls across the continent with dedicated points of presence in several major cities.

    • 99.99% Uptime Guaranteed
    • Fully Cisco Powered

Want an in-depth look at our Hosted PBX solutions?
Download our PDF now to start your journey with Epik Networks

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ON-DEMAND FEATURES

Empower your team to work smarter, faster and more effectively with a Hosted PBX service that is customized with productivity-enhancing features. Easily control costs by adding or removing user-specific features through our browser-based web portal and admin settings.

Collaboration & Productivity

MEET ME CONFERENCING

Epik Networks offers a full suite of BroadWorks conferencing solutions, from simple ad-hoc conferences such as N-Way calls, to full-featured Meet-Me Audio Conferencing.

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UNIFIED COMMUNICATIONS

Connect and collaborate from any laptop, computer, or mobile device. Epik's UC-One brings together essential communications services to enhance business productivity.

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UNIFIED LOCATIONS

Unlike traditional PBX and on-premise phone systems, TOTAL VOICE easily scales to any number of locations. Multiple offices, satellite locations and remote employees benefit from one set of communication solutions.

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Administrative Tools

CALL CENTER

Epik's Call Center is a carrier-class, communications management product for Call Center agents and supervisors used with the BroadWorks® telephony softswitch platform, on which call centers are hosted.

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RECEPTIONIST

Receptionist is a carrier-class Internet Protocol (IP) Telephony Attendant Console, specifically developed for hosted environments. It is used by "front-of-house" receptionists or telephone attendants, who screen inbound calls for enterprises.

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Loki Web Portal

The Loki User WebPortal is a purpose-built, intuitive web portal for Epik customers that allows enterprise IT administrators and end-users to simplify the configuration and management of their Epik Unified Communications services. It ensures easy self-service configuration and administration by system users.

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Enhanced Features

AUTO ATTENDANT

Handle calls to your business efficiently with the use of an automated attendant. Record customized greetings and direct customers to the right person quickly and easily. Unified Messaging : Send voice or video messages to other people. Use voicemail-to-email to easily access your voicemails on your computer.

CALL RECORDING

Record calls for compliance, customer service, dispute resolution, order verification and more to keep quality assurance a top priority.

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CALL REPORTING

Detailed statistics give you all the information you need to optimize your voice operations. Identify customer service issues, call duration, hold times, call routes and seasonal traffic peaks to improve efficiency and caller satisfaction.

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Support & Monitoring

Our clients enjoy worry free telecommunications! Our staff is on top of critical service information, ensuring that your network is working smoothly. We monitor and analyze our entire network in

real-time, and get in-depth performance metrics for all our VoIP Phones, routers, switches, servers, and any other SNMP-enabled devices.

EXPERT SUPPORT

Our trained technicians take care of everything hardware and software including installation, configuration and maintenance. Just call Epik Networks and you can speak with a live rep within 60 seconds.

24/7 Remote Monitoring

Epik Networks deploys sophisticated remote monitoring systems to detect any potential problems at the earliest possible time. In most cases, remedies are in place before there is any impact on end-users.

Epik's Total Voice
Hosted PBX

vs

Traditional
On-Premise PBX

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benefits of hosted pbx vs traditional pbx system

Benefits of Hosted PBX

INFORMATION AT LIGHT SPEED

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

SIMPLIFY GROWTH MANAGMENT

Managing the growth of your business telephony requirements with a Hosted PBX service is much easier than with a traditional on-premise PBX systems. There is no longer any need to worry about scalability and upgrades due to capacity requirements. Managing line cards, trunk cards or space in your capacity is not required.

ENSURE SECURITY

Maintaining a traditional PBX system can be expensive and time consuming for your business. Hosted PBX eliminates expensive and complicated on-site phone systems. Plus, you can feel confident knowing that our technical support team is available 24 hours a day, 7 days a week, and 365 days a year.

EXPERIENCE RELIABILITY AND CONTINUITY

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

TAKE CONTROL OF YOUR BUSINESS COMMUNICATIONS

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

MINIMIZE COSTS AND CAPITAL EXPENDITURES

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

MANAGE RISK AND OBSOLESCENCE

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

INCREASE PRODUCTIVITY

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

RECREATE THE OFFICE ANYWHERE

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

MULTIPLE-SITE CONNECTIVITY AND CONSISTENCY

We own and access private GIGABIT fiber optic networks across North America. That means amazing speed and no bottlenecks. Within the metropolitan coverage areas and Epik buildings, our network is all-optical.We have dedicated Point-of-Presence (POP) within select Fiber Lit buildings.

Epik Networks

One Network. One Source. One Solution.

Here is a list of reasons why companies are choosing Epik Networks for their Hosted PBX Solutions.

RESPONSIVE SUPPORT

Trained technicians are as close as the elevator when you call Epik you'll speak with a live rep within 60 seconds.

SCALABILITY

Epik experts handle the capacity, performance and configuration of your Hosted PBX system.

CUT COSTS

Save 10-30% on your capital costs and operational expenditures. Our Hosted PBX solutions can generate an average of 30-50% savings from leading phone company rates.

SECURITY

Our fiber network utilizes the highest level of security protocols, ensuring your data is safe so you can operate your business worry-free.

Priced Right Just for you

We can help you find the right fit. Our team is just a phone call away 24 hours a day, 7 days a week, 365 days a year.

Pair your Hosted PBX solution with Epik’s lightning fast fiber optic internet service to receive our full service level guarantee, and the best Hosted PBX experience possible.

Get your free TOTAL VOICE Hosted PBX consultation and customized quote.

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support team for hosted pbx services