Hosted VOIP Benefits

PBX phone systems can no longer compete with Hosted VOIP technology.

Epik's Total VOIP phone solution provides a level of simplicity and flexibility that traditional pbx and in-house voice services cannot deliver. And often at a more affordable rate. Here is a list of reasons why companies are choosing hosted VOIP for their phone solutions.

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Simplify growth management

Managing the growth of your telephony requirements with a hosted voice service is much easier than with an on-premise system. There is no longer any need to worry about scalability and upgrades due to capacity requirements. Managing line cards, trunk cards or space in your capacity is not required. Epik experts handle capacity, performance and configuration of your TOTAL VOIP system.

Eliminate maintenance issues

Hosted VOIP eliminates complicated, on-site phone systems. Plus, You can feel confident knowing that our technical support team is available 24 hours a day, 7 days a week, and 365 days a year. Trained technicians are as close as the elevator—when you call Epik you'll speak with a live rep within 60 seconds.

Ensure security

Epik’s Hosted VOIP System is run on a privately managed and secure data network—not the internet. Running exclusively over our private network, you will enjoy enterprise-grade voice quality and security. We maintain your updates, security patches and fixes eliminating associated issues of version control and compatibility.

Experience reliability and continuity

Epik’s VOIP is more reliable and redundant than on-site voice systems maintaining the most current configuration. Hosted solutions can also endure any physical on-site disasters like fires, flooding or electrical problems. You maintain an active off-site phone system throughout these situations, securing your operations and preventing equipment loss.

Take control of your business communications

The online admin portal makes it easy to manage your users, setup and manage call groups and hunt groups, and create a company directory with company-wide speed dials. You don't need specialized technical knowledge and you can say goodbye to pricey service calls. Move, add and change—made easy.

Minimize costs and capital expenditures

With our total voice management there's no need to buy, lease or maintain an on-site phone system. Simply choose the number of phones you need and pick the best package for each user. Grow at your own pace and with ease while paying only for what you use. You can also easily adjust the number of end-users making staff fluctuations more fluid and less costly.

Manage risk and obsolescence

On-site phone systems can quickly become outdated. Upgrades and updates are included in TOTAL VOIP so you won't have to worry about technological obsolescence or costly additions. Adding new capabilities to your phone system is affordable and simple.

Increase productivity

The simple end-user web portal provides call logs, preference-based call routing, click-to-call dialing, visual voicemail, and many more features that enhance to your business communications. Each end-user can have tools specialized to their role, increasing their efficiency and capabilities.

Recreate the office anywhere

People working from home or any other remote location can take and manage a call just like they were sitting at their desk. There’s no equipment necessary to get them linked-up. And this way you can avoid the extra costs of residential and cellular call rates, instead paying your corporate rates for your entire virtual office.

Multiple-site connectivity and consistency

TOTAL VOIP allows for simple and uniform deployment in as many locations as needed. Using a singular hosted system allows every end-user to experience the same interface and applications. Callers experience the same greetings and directory options across your organization. Callers can also reach staff in other locations using direct extension dialing. Different locations can relieve others in peak hours or seasons in all time zones.

Switch without hassle

We ensure a simple handoff to TOTAL VOIP from your outdated PBX system. You can use your existing numbers and transition with no downtime. Our ability to seamlessly deploy is second to none.

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