The Loki User WebPortal is a purpose-built, intuitive web portal for Epik customers that allows enterprise IT administrators and end-users to simplify the configuration and management of their Epik Unified Communications services. It ensures easy self-service configuration and administration by system users.
Epik's Call Center is a carrier-class, communications management product for Call Center agents and supervisors used with the BroadWorks® telephony softswitch platform, on which call centers are hosted.
Receptionist is a carrier-class Internet Protocol (IP) Telephony Attendant Console, specifically developed for hosted environments. It is used by "front-of-house" receptionists or telephone attendants, who screen inbound calls for enterprises.
Detailed statistics give you all the information you need to optimize your voice operations. Identify customer service issues, call duration, hold times, call routes and seasonal traffic peaks to improve efficiency and caller satisfaction.