/* Please refer to readme.html for full Instructions Text[...]=[title,text] Style[...]=[TitleColor,TextColor,TitleBgColor,TextBgColor,TitleBgImag,TextBgImag,TitleTextAlign,TextTextAlign, TitleFontFace, TextFontFace, TipPosition, StickyStyle, TitleFontSize, TextFontSize, Width, Height, BorderSize, PadTextArea, CoordinateX , CoordinateY, TransitionNumber, TransitionDuration, TransparencyLevel ,ShadowType, ShadowColor] */ var FiltersEnabled = 1 // if your not going to use transitions or filters in any of the tips set this to 0 Text[0]=["Abbreviated 2-digit Dialing","TThis feature lets a user create, manage and use a personal speed dial list of up to 100 entries that is activated using a star code (*3), plus a two digit code."] Text[1]=["Anonymous Call Rejection","When enabled, this feature rejects calls from callers who block the display of their caller ID information. It is enabled and disabled using codes entered from the telephone kepad. Once enabled any incoming call that does not provide caller ID gets a message that the party they are calling does not accept anonymous calls."] Text[2]=["Authorization Code Calling","This feature is typically assigned to specific lines to permit/deny long distance dialing. A user must be told that an authorization code is required and must enter the authorization code prior to dialing."] Text[3]=["Billing Codes","This feature lets the user assign a project or client number (up to 30 digits) to a call that is made or received by pressing a button on the IP phone and entering the appropriate billing code. When a billing code is assigned to a call, the code is included with the other call information that is provided in the CDR output."] Text[4]=["Broadcast Paging ","This feature allows users to dial a number and page others who have intercom capable IP phones. Paging will be sent to users within the same Paging group."] Text[5]=["900/976 Blocking","This feature provides the ability to block any outgoing calls to numbers that start with 900 or 976 prefix. It is set in a user’s Class 5 feature selections."] Text[6]=["Selective Call Block ","The user can also set up Selective Call Block for the last incoming number. The user can dial star code *60, or *80 and select Option 2 - “ Add Last Caller to Blocked List ” .
The user will hear the announcement, “ Last incoming number is . Press the pound key (#) to add the entry, or press the star key (*) to cancel. ”
Only the very last incoming number is remembered by the system. The number will be added to the Blocked list if the subscriber presses “ # ” .
The number will not be added to the Blocked list if the subscriber presses “ * ” . After making a selection, the user will be returned to the main prompt menu of Selective Call Block IVR.
This prompt will only be played if the last number that called the subscriber is a available (i.e., not Out of Area, Unavailable, Private, or Anonymous). If the calling party number is not available, the system will play the announcement, “ Last incoming number is not available. Please hang up to end this call. ”"] Text[7]=["Call Forward","This feature allows a user to forward a line on the phone to another station or external number.
Call Forwarding can be configured from the Web Portal or from the phone using a Forward button or star codes (for more complex forwarding).
Calls can be forwarded to another phone number in the following cases:"] Text[8]=["Call Forward Busy",""] Text[9]=["Call Forward No Answer",""] Text[10]=["Call Forward Out of Service",""] Text[11]=["Call Return","Only the last incoming number is remembered by the system."] Text[12]=["Inbound Call Screening and Forwarding","The Inbound Call Screening and Forwarding feature routes calls to a specified telephone number to an alternate destination based on the call's Caller ID (ANI) instead of the dialed digits. When this feature is used, the system checks the caller ID of any call placed to the specified telephone number and, if the caller ID matches an entry in the Number Plan assigned to the incoming telephone number, routes the call to the destination entered in the special Number Plan."] Text[13]=["Call Duration Display","Display of the elapsed time of the call in the display area of supported display-enabled phones."] Text[14]=["Call Waiting","Call Waiting lets a user receive and answer a call on the same line that is currently busy. If desired, the user can then use a feature button to switch back-and-forth between the two calls."] Text[15]=["Call Waiting with Caller ID","Users with both the call waiting and caller ID capabilities activated can see the caller ID of a call waiting call if they have a display on their telephone."] Text[16]=["Call Waiting/ID Manager","While already on a phone call, this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled. The user has four options:"] Text[17]=["Call Transfer","The Call Transfer feature lets a user perform a blind or announced transfer to another internal extension or external number."] Text[18]=["Monitor, Coach, and Barge-In","This feature enables authorized users to initiate Monitor, Coach, and Barge-In sessions on active calls. A license key is required for for each user that wishes to use the feature.
The primary use for these features is ACD queue Supervisor oversight and training of queue Agents. Other uses could include Attendant Console Barge-In on existing calls and general monitoring of personnel in an enterprise environment."] Text[19]=["Class of Service","Class of Service (COS) defines a set of calling features for a user. For example, COS is used to assign calling restrictions (typically long-distance dialing) and forwarding, transferring, and conferencing parameters. An unlimited number of COS entries can be defined and a line can be assigned to any COS entry.
A COS can be assigned a customer partition, if desired, so that Enterprise Administrators can access them to change a users COS assignment. A COS does not require a Partition for creation or proper function."] Text[20]=["Console Assistant (Operator Position) Application","The Console Assistant is an application that can be used to manage incoming calls to a main telephone number at a particular site. For example, the receptionist for a company can use Console Assistant to answer and transfer calls to the extensions listed in the Directory. Incoming calls can also be placed on hold or camped on an extension."] Text[21]=["Conferencing","The Conference feature allows a user to access a conference server to create a conference of three or more parties."] Text[22]=["Direct Extension Assignment","see Phone Configurator"] Text[23]=["Direct Inward Dialing","This feature allows outside callers to directly dial an internal extension, bypassing an operator or auto-attendant."] Text[24]=["Direct Outward Dialing","This feature allows extensions to directly dial outside numbers without operator assistance."] Text[25]=["Directed Call Pickup","The Directed Call Pickup feature allows a user to pickup an incoming call that is ringing on another Line or Hunt Group. All lines that are listed in a Directed Call Pickup Group can pickup ringing calls at any of the other lines or Hunt Groups listed in the same Directed Call Pickup Group. This feature is also supported via Web Portal."] Text[26]=["Distinctive Rings","This feature allows adding up to two additional DIDs to a user’s telephone to provide a different ring tone depending on the DID number that is called."] Text[27]=["Do Not Disturb","The Do Not Disturb feature allows a user to block incoming calls and still be able to make calls and use other telephone features. When the feature is activated, incoming calls are handled in one of the following ways:"] Text[28]=["Emergency Number Support","The M6 Server provides several emergency number features.
Basic Support
The M6 Server system provides emergency system support by interconnecting with either existing Class 5 switches or softswitches (i.e. Cisco). The M6 Server system routes emergency calls with originating Automatic Number ID (ANI) to Class 5 switches via gateways for termination to the Public Safety Answering Point (PSAP). The M6 Server system routes emergency calls (with ANI) to softswitches via SIP to manage termination at the PSAP. The M6 Server system will continue to keep the call up, even if the calling party disconnects.
Anonymous Disable
This feature ensures that when an emergency call is made to a PSAP operator, if the calling party disconnects the operator can reconnect to the user even if Anonymous Call Rejection or Privacy Guard was enabled prior to making the emergency call.
When a user with Anonymous Call Rejection (ACR) or Privacy Guard enabled makes an emergency call, the M6 Server will automatically disable the ACR and/or Privacy Guard features if activated. The feature will remain deactivated until the user activates it.
Secondary Destination
This feature provides support for routing emergency calls to a secondary destination (such as a security station or security telephone voice mail) while the emergency call is being made. This will allow security personnel to know that emergency personnel have been summoned and to assist them when they arrive by unlocking doors and possibly checking on the party placing the call.
The voice mail pager notification features can be combined with sending a voice mail message to a security voice mail mailbox to provide automatic alerting for the security service through a pager or cell phone.
Emergency Number Flexibility
The M6 Server system supports multiple emergency number entries per Point of Presence (POP) for situations where different emergency entities have different telephone numbers.
PSAP ID
This feature allows the PSAP ID number for call routing to emergency services to be entered into the M6 Server database for passing to other switches, as required. This field is currently used with the GENBAND G9 Gateway.
Canadian E911 Support
This feature enhances Canadian E911 support to allow PSAP operators to force ringback or howler tone to callers who may have hung up or are not responding to the PSAP operator. It also provides support for a low tone to be played to the PSAP operator. An Oats.ini setting is used to determine whether U.S. or Canadian features are used in the M6 Server on a systemwide basis."] Text[29]=["One-Touch Transfer","Users can make instant, “unsupervised” transfers to another telephone or a voice mail mailbox with this feature, which is typically assigned to the receptionist’s telephone."] Text[30]=["Super User Phone Assignment","Using the Administration Application, the system administrator can lock a phone to prevent it from being reassigned by the regular users. However a “super user”, such as a system administrator, can override the limit by dialing 587 and entering the super user password."] Text[31]=["Find Me No Answer","see WebPortal"] Text[32]=["Group Call","TThe Group Call feature allows a user to call their Group Call number, enter a secure password if dialing from a number that is not defined, and have the system dial a pre-defined group of numbers, which are joined in a conference call when answered."] Text[33]=["Hold Recall","This feature lets a user place a call on hold. While a call is holding, the associated line is occupied by the holding party and it cannot be used for any other purpose. (To place a call on hold and free the line, the user can use Call Park, discussed earlier.) After the party is on hold for one minute, the system rings the associated line to remind the user that the party is holding."] Text[34]=["Hunt Groups","The M6 Server system supports four types of hunt groups - Queue, Multi-Line, Directory Number and PBX Trunk Group - which use one of the following types of call distribution.
Hunt groups can use either DID or non-DID numbers.
Queue
Queues are a specialized type of hunt group often where calls can be held until a member of the group is available.
Multi-Line Hunt Group
Multi-line hunt groups have a ‘ pilot ’ number, which callers dial to enter the multi-line hunt group (where calls are sent to an available phone or an overflow destination). The pilot number can be either a DID or non-DID number. Queues can use any of the following call distribution methods;When there are no idle phones, calls may be sent to an overflow device, queued for answering or disconnected. Queues for are simple queues with a single announcement set up as part of the Hunt Group.Directory Number Hunt Group
Callers dial the phone number (DID or non-DID) of one of the hunt group phones and use either round robin or series completion distribution methods. For both methods, hunting begins with the phone that was dialed.
When there are no idle phones, calls may be sent to an overflow device, queued for answering or disconnected. Queues are simple queues with a single announcement set up as part of the Hunt Group.
PBX Trunk Group
PBX Trunk Groups have a ‘pilot’ number, which callers dial to reach one of the PBX trunks, and can use any of the following call distribution methods: Top-To-Bottom or Bottom-To-Top are the most common methods used for PBX Trunk groups, although the other methods may be selected. For Round Robin distribution, hunting begins with the next phone/trunk in the list that follows the phone/trunk that received the previous call.
When there are no idle phones, calls are sent to an overflow device or are disconnected."] Text[35]=["Indicated Call Park","Indicated Call Park (also known as Directed Call Park or Directed Park) allows a user to park and retrieve calls using a feature button assigned to the phone while also allowing for retrieval of calls by dialing the park extension number. When a call is parked, any other users’ phones with an appearance of the same Indicated Call Park line will have the lamp light up next to the button (if a lamp is associated with buttons on the phone). If a user has a display phone, the parked call appears on the display showing the IC Park number and the parked calls number. Any user with an button assigned to the Indicated Call Park line where a call was parked can pick up the call by simply pressing the button."] Text[36]=["Intercom","The Intercom feature allows users to make extension-to-extension intercom calls between IP telephones with speakerphones. Intercom calls can be made between any users in the same partition. To use this feature, the user presses the Intercom button and dials the desired extension number. The system automatically turns on the called party’s speakerphone and plays a 5- second dial-tone, followed by two fast beeps to announce the call to the called party."] Text[37]=["Last Call Return","A user can redial the number of the last call received by dialing star code *69, or 1169 (rotary phone).
The user will hear the announcement, “Last incoming number is . Press 1 to return the call, or hang up to end this call ” . This prompt will only be played if the last number that called the subscriber is a available (i.e., not Out of Area, Unavailable, Private, or Anonymous).
If the calling party number is not available, the system will play the announcement, “ Last incoming number is not available. Please hang up to end this call” .
Only the last incoming number is remembered by the system.
The Last Call Return feature can be activated per subscriber in the Administration tool, under the Phone component, in the Residential Class 5 features section."] Text[38]=["Meet-Me Conferencing","Meet-Me Conferencing provides the ability to reserve conference bridge ports for a conference call to be held at a scheduled date and time. The moderator (who has control of the conference) and other conference call members dial into the conference and are connected (at the appropriate time) to the conference call.
System administrators and authorized users can schedule Meet-Me Conferences. Administrators schedule Meet-Me Conferences through the Administration tool while authorized users can use their phone or the Web Portal to schedule conferences. Users can create and participate in Meet-Me Conferences from both internal and external telephones if DID numbers for outside access have been created in the M6 Server system.
Other key features of the Meet-Me Conference feature include:"] Text[39]=["IP Address/Phone Number Announcement","The IP address and phone number announcement feature of the Phone Configurator function allows dialing an extension to hear the IP address or phone number of the phone. This is especially useful in conference rooms with analog speaker phones or at other locations with an analog phone where the phone number is unknown."] Text[40]=["Music on Hold","The M6 Server system can play music, recorded announcements, or silence to callers on hold. Files provided with the M6 Server system can be used for the music source or an analog music source (such as a radio station) can be interfaced to the system.
The music files provided with the M6 Server system are:"] Text[41]=["Mute","Mute allows a user to disable and enable the speakerphone/handset microphones during a conversation to hold a private conversation that the other party cannot hear."] Text[42]=["Alternate Service (Enable “Night” Service)","This feature lets a user (usually someone designated as the operator, attendant, receptionist, etc.) immediately switch the system to the “night” or “after hours” mode."] Text[43]=["On-Net Routing","Outbound calls originating within an IP VPN could be destined for a number that is in the same virtual network. Therefore, before sending the call out to the wide-area phone network, the M6 Server software checks the Incoming Number Plan to see if the call can be routed “on-net” within the same virtual network. Keeping the call on-net will allow IP VPN customers to reduce their communication costs."] Text[44]=["Selective Call Block","The user can also set up Selective Call Block for the last incoming number."] Text[45]=["Phone Configurator","The Phone Configurator feature allows a user's phone number to be re-assigned to another compatible phone by dialing a feature code and entering the telephone number and password. The phone can also be “unassigned” - configured so that it has no number assigned to it at all. This may be useful when setting up a phone in advance for assignment to a user later, such as an employee that will be starting at a later date."] Text[46]=["Priority Call","The caller is allowed to ring at the user’s telephone and will ring using the priority distinctive ring."] Text[47]=["Privacy Guard","Privacy Guard is a Call Screening service that intercepts all incoming calls that have no Caller ID. When a user has enabled Privacy Guard, unidentified callers are requested to record their name or enter an access code before the user's phone is alerted. When the user answers a Privacy Guard call, the unidentified caller will be announced and the user has the option to accept the call, reject the call, or send the call to voice mail.
The user can provide frequent callers whose numbers are unidentified with an access code which will allow them to ring through to the user's phone without recording their name."] Text[48]=["Queue/ACD","The M6 Server provides queueing functionality for call center support. Call Distribution Queues have a ‘pilot’ number, which callers dial to enter the queue (where calls can be held until someone is available to answer the call). The pilot number can be either a DID or non-DID number. Queues can use any of the following call distribution methods:For round robin distribution, hunting begins with the next phone number in the list that follows the phone that received the previous queue call. When there are no idle phones, calls are held at a ‘wait port’ in a first-in-first-out order, or calls are sent to an overflow device. If calls are held at a wait port, then as phones in the queue become idle, re-distribution is attempted (using the same call distribution method) for all calls held at the wait port. Calls are re-distributed in a firstin-first-out order.
While a call is held in the queue, it can be connected to announcements or music-on-hold.
Time of Day Routing
Queueing can be combined with the Time-of-Day feature of the M6 Server to allow calls to be directed to different queues at different times of the day or night or to provide different overflow targets based on time of day considerations.
Announcements and Music on Hold
While a call is held in the queue, it can be connected to announcements or music-on-hold. The M6 Server Queue/ACD feature supports assigning different music or announcements to different queues based on customer preference. It also provides the ability to play an initial announcement followed by music with another announcement repeating at the interval and for as long as the customer wishes.
Queued Calls Display
Phones with displays screens can show the number of calls in queue for the queues by adding users to a field on the Queue/ACD Component in the System Administration. The queued calls display can be assigned to most telephones that have a display. This feature may not be available on SIP phones.
Night Service
Agent or supervisors can be assigned a Night button or softkey for their telephone that allows for the instant implementation of alternate routing, usually through a Time-of-Day schedule."] Text[49]=["Reassign Phone","The user can enter a new MAC address to associate a new device of the same type to their account. For example, a user has a Cisco 7960 that fails and obtains a new Cisco 7960. The user can enter the MAC address of the new 7960 through the Web Portal and the new phone will become operable."] Text[50]=["Selective Call Treatment","The Web Portal’s Call Screening > Call Treatment feature lets the user set specific actions for specific phone numbers whenever they receive a call from that phone number. Users can use wild cards to screen calls by central office prefix or area code. The actions include:"] Text[51]=["Release","Release lets users disconnect from a call without having to hang up the handset. Hanging up a call this way means they will not get the reminder tone in the handset that the phone is offhook. It also allows incoming calls to ring through to the telephone. This feature is mainly used when a headset is connected to the telephone through the handset jack."] Text[52]=["Remote Access to Call Forwarding","This feature allows a user to call a DID number from any telephone and cancel or change the forwarding phone number for all incoming calls to their business phone. Each Virtual Private Network will have its own DID to allow users to manage their call forwarding."] Text[53]=["Remote Phone","The Remote Phone feature provides the capability to set up a remote phone to act as if it were the desktop IP phone. Instead of placing and receiving calls from the desktop phone, calls are made and answered from the Remote Phone. A Remote button must be configured on the user's IP desktop phone for this feature to be available, but the IP phone does not have to be working for the Remote Phone feature to be operational.
For example, the user could configure their cell phone to be their remote phone, and it would act as if it was their IP phone. All calls coming into their office phone would ring their cell phone instead. Callers will hear an announcement asking them to wait while the called party is located and giving them the option to leave a voice mail.
The system administrator can configure the user’s remote phone to show either the IP desktop phone number on the remote phone’s caller ID or the caller’s number. In this way, when the remote phone rings, if the user sees their own office number on the caller ID, they will know that it is a remote call. They can also specify the number of seconds their remote phone will ring unanswered before the incoming call is redirected to voice mail or another destination.
NOTE: If a user dials emergency while using the Remote Phone feature, an announcement tells them that emergency is not allowed from Remote Phone and advises them to hang up the phone and try again. Until the user hangs up the phone and disconnects the Remote Phone connection, they will receive the announcement."] Text[54]=["Selective Call Forward","All callers assigned Selective Call Forward are forwarded to the same destination number."] Text[55]=["SoftPhone with Video (SIP) Application","The SoftPhone is a SIP-based software telephone that is downloaded from a server in the M6 Server system to a user’s PC and provides call control similar to a physical SIP endpoint. The SoftPhone has the ability to answer a call with audio and video, and to add video to an existing audio call (if video service is enabled for the user).
The SoftPhone is a standard Windows application that uses the GENBAND Call Control SDK to provide SIP call control and media streaming. It is installed on the user's computer using a standard Windows installer.
The SoftPhone provides for full functionality within the Web Portal in the following areas:The SoftPhone will be supported on the following Windows versions:
  • Windows XP SP2 (Home, Professional, and Media Editions; excluding XP Terminal Server)
  • Windows 2000 SP2
    • TAPI integration is supported allowing TAPI-enabled programs, such as Microsoft Office, to dial through the M6 Server system and establish a connection with the SoftPhone application."] Text[56]=["Speed Dial","This feature lets a user store a favorite phone number and then dial it by pressing the associated speed dial button. It can be configured from the telephone keypad or by using the Web Portal."] Text[57]=["Time-of-Day Routing","The system administrator can place Time-of-Day controls on various system elements including trunks, lines, auto-attendants, and announcements. This way, calls can be routed to different destinations, depending on the time-of-day or date. For example, a Time-of-Day control can be used to play one auto-attendant announcement during business hours and a different announcement after working hours or on week-ends.
    A Mode 1 Override allows holidays and other pre-planned or emergency settings to be entered in the Time of Day Component so that they are checked automatically and calls are routed appropriately. Up to 100 Mode 1 override entries can be programmed. However, expired entries will remain in the time of day list and must be manually removed to allow for additional entries to be created.
    Time of Day Mode 1 Override allows the following choices to be set:
    Mode 1 programming also supports: Mode 1 Override has priority over Mode 1 (normal - usually days) and the Mode 2 (exception- usually nights). A mode activated from a Night button on a phone overrides the Mode 1 Override mode.
    Users can enable time-of-day management of their calls using the call screening features included in the Web Portal application. The Call Screening function provides a flexible method of screening and forwarding calls anytime or at specific times and on certain days of the week. Call Screening treatments can be applied to a call for the following reasons:"] Text[58]=["Toll Bypass","This feature supports using on-net facilities when available or routing calls to a PSTN gateway local to the destination of the call before routing calls over more expensive public telephone facilities."] Text[59]=["",""] Text[60]=["Urgent Call","The caller rings through to your telephone regardless of whether the Do Not Disturb feature is invoked. If you do not answer the phone, it rings to voice mail, and is tagged as an urgent message. If you want to be paged when you receive an urgent message, make sure that your administrator provides you with both “Urgent” and “Paging” settings in your phone."] Text[61]=["Virtual Ring","The caller always hears a ring. To the caller it appears as if their call is not being answered. Actually the call does not ring at your phone, nor does it go to voice mail, it is simply connected to a virtual phone."] Text[62]=["Web Portal","WebPortal"] Text[63]=["Voice Mail","The M6 Server system supports direct access to a user’s voice mailbox from a button on the IP telephone, from another internal phone or from a touchtone phone not part of the network. Users may also access their voice mail from their email accounts (if unified messaging has been configured) or their Web Portal application. Using their Web Portal, they can listen to messages through the PC speakers or, if the PC on which the Web Portal is active is physically located near the telephone, through the telephone's speaker."] Style[0]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,10,10,51,1,0,"",""] Style[1]=["white","black","#000099","#E8E8FF","","","","","","","center","","","",200,"",2,2,10,10,"","","","",""] Style[2]=["white","black","#000099","#E8E8FF","","","","","","","left","","","",200,"",2,2,10,10,"","","","",""] Style[3]=["white","black","#000099","#E8E8FF","","","","","","","float","","","",200,"",2,2,10,10,"","","","",""] Style[4]=["white","black","#000099","#E8E8FF","","","","","","","fixed","","","",200,"",2,2,1,1,"","","","",""] Style[5]=["black","black","#A6D320","#FFFFFF","","","","","","","","sticky","","",400,"",2,2,10,10,"","","","",""] Style[6]=["black","black","#A6D320","FFFFFF","","../../images/genband.jpg","","","","","","sticky","","",510,315,2,2,10,10,"","","","",""] Style[7]=["black","black","#A6D320","FFFFFF","","../../images/WebPortal_01.jpg","","","","","","sticky","","",500,495,2,2,10,10,"","","","",""] Style[8]=["black","black","#A6D320","FFFFFF","","../../images/WebPortal_02.jpg","","","","","","sticky","","",700,292,2,2,10,10,"","","","",""] Style[9]=["black","black","#A6D320","FFFFFF","","../../images/outlook1.jpg","","","","","","sticky","","",510,330,2,2,10,10,"","","","",""] Style[10]=["black","black","#A6D320","FFFFFF","","../../images/outlook2.jpg","","","","","","sticky","","",407,198,2,2,10,10,"","","","",""] Style[11]=["black","black","#A6D320","FFFFFF","","../../images/outlook3.jpg","","","","","","sticky","","",335,500,2,2,10,10,"","","","",""] Style[12]=["white","black","#000099","#E8E8FF","","","","","","","","","","",200,"",2,2,10,10,"","","","",""] applyCssFilter()