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Text[9]=["Benefits","<ul><li>Provides an important value-added service for business customers</li><li> Presents user-friendly Web and IVR interfaces to help customers have a positive conferencing experience</li></ul>"]
Text[10]=["Features","<ul><li>On-demand, N-way conferencing</li><li> Meet-me self-service scheduled conferencing</li><li> Web Portal and IVR interfaces</li><li> Conferencing floor control</li><li> Optional epik Web Portal</li><li> Capable of up to 100 users per conference </li></ul>"]
Text[11]=["Longest idle","calls are sent to the agent who has been idle the longest"]
Text[12]=["Top-to-bottom","calls are sent in top-to-bottom order as defined in service administration"]
Text[13]=["Bottom-to-top","calls are sent in bottom-to-top order as defined in service administration"]
Text[14]=["Round robin","calls are directed to the first- through last-available agent in the queue, then repeats"]
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