/* Please refer to readme.html for full Instructions Text[...]=[title,text] Style[...]=[TitleColor,TextColor,TitleBgColor,TextBgColor,TitleBgImag,TextBgImag,TitleTextAlign,TextTextAlign, TitleFontFace, TextFontFace, TipPosition, StickyStyle, TitleFontSize, TextFontSize, Width, Height, BorderSize, PadTextArea, CoordinateX , CoordinateY, TransitionNumber, TransitionDuration, TransparencyLevel ,ShadowType, ShadowColor] */ var FiltersEnabled = 1 // if your not going to use transitions or filters in any of the tips set this to 0 Text[0]=["ACD Statistics","The epik M6 system, makes device, call, agent, and queue information collected by the Call Agent Server available to customer applications in real time via TCP/IP. The customer application can use the information received from the Call Agent server to create ACD reports, generate status displays, and control agent phones.
The three types of information collected for ACD queues are:"] Text[1]=["Agent State Events","Agent state events provide real-time information about agent activity, such as answering a call or becoming ready to accept a new call."] Text[2]=["Call Connection Events","The epik M6 system generates a call connection event every time a call changes state (e.g., held, retrieved, disconnected, etc.) or is redirected to some other endpoint (conferenced, transferred, redirected, etc.)."] Text[3]=["Queue Statistics","The epik M6 system provides raw queue data which can be used by the client’s application to create calculated values such as:"] Text[4]=["Ad Hoc (On Demand) Conference","The M6 Server supports ad hoc (on demand) conference calls using conference servers."] Text[5]=["Announcements","The epik M6 system can play recorded announcements to callers at various points in a call flow. Time-of-day controls can be used to initiate, remove, or change announcements, depending on the time and/or date of a call."] Text[6]=["Authorization Code Calling","This feature is typically assigned to specific lines to permit/deny long distance dialing. A user must be told that an authorization code is required and must enter the authorization code prior to dialing."] Text[7]=["Auto-Attendants and Main Line User","The epik M6 system supports multiple auto-attendants, each with programmable menus, timeout handling, and outside routing. An auto-attendant answers a ringing line with a recorded announcement and then allows the caller to press a digit or digits to complete the call. Time-of-day controls can be applied to auto-attendants to initiate, remove, or change attendants, depending on specific time and/or date values. Auto attendants can also be configured to support dial by name."] Text[8]=["Auto Station Relocation","Once an extension number is assigned to an IP phone, M6 Server’s Plug -and-Call technology permits the phone to be used from any physical location on the network without any additional administrative interaction. This way, when users change offices or locations, they simply take their phones with them, plug the phone in at their new location, and begin making and receiving calls using the same extension number.
This feature can also be used in support of hoteling, where users share the same office space at different times. As long as the user has an extension created in the epik M6 database, they can assign and unassign that extension to any available phone that matches their extension (i.e., a user created with a Cisco 7960 telephone must assign their phone number to a Cisco 7960 phone)."] Text[9]=["Admin Portal","See Admin Portal"] Text[10]=["Caller ID","This feature displays the caller’s name and number information on display phones and in the Web Portal application."] Text[11]=["Caller ID Override","The system allows epik to specify a different number that will be shown as the user’s caller ID instead of their real phone number."] Text[12]=["Call Pick-up Groups","The system allows phones to be grouped so that any group member can answer any other member’s phone when it rings."] Text[13]=["Class of Service","Class of Service (COS) defines a set of calling features for a user. For example, COS is used to assign calling restrictions (typically long-distance dialing) and forwarding, transferring, and conferencing parameters."] Text[14]=["Custom Ringback Tones","The epik M6 allows .wav files to uploaded to the system for use as custom ringback tones."] Text[15]=["Dial by Name Utility (from Automated Attendant)","This feature allows epik and their customers to easily create and maintain Dial by-Name functionality by automatically converting a Directory component into the number plan required to support dial-by-name functionality. As users are added and deleted from the Directory, they are added and deleted from the dial-by-name feature."] Text[16]=["Dial Zero for User-Defined Operator Number","This feature allows a caller to enter a “0” to be redirected to a user-defined, operator assisted number if the person they were calling is unavailable, instead of having to go straight to voice mail."] Text[17]=["Direct Inward Dialing","This feature allows outside callers to directly dial an internal extension, bypassing an operator or auto-attendant."] Text[18]=["Directed Call Pickup","The Directed Call Pickup feature allows a user to pickup an incoming call that is ringing on another line or Hunt Group."] Text[19]=["Directory Look-up","The Directory Look-up feature maintains a database of all applicable partition users, allowing a user to quickly find and dial another user within the same partition. Access to the directory database is provided to users via the Web Portal applications."] Style[5]=["black","black","#A6D320","#FFFFFF","","","","","","","","sticky","","",400,"",2,2,10,10,"","","","",""] applyCssFilter()