Please Wait...

Solutions for Automotive

Epik provides the Automotive industry with budget-maximizing VOIP solutions, that free auto dealerships from having to worry about their phones and internet so they can focus on their
core business.

Challenges

Inefficient call handling using legacy systems can negatively impact customer satisfaction, and put a strain on front desk staff. Communication and collaboration between staff and customers, at the time of need, can hurt sales. Managing multiple dealership locations and maintaining a consistent and high quality customer experience can be very difficult.

Dealership receptionist using a business VOIP phone system

SOLUTIONS

Epik Networks has a VOIP solution for dealerships of all sizes – whether its a single location, or a multi-location dealership. With a VOIP system you can take advantage of an intelligent auto attendant with optimized call routing, a unified corporate directory, call recording and reporting, and much more.

  • Integration to Legacy Intercom solutions

    Zoned Intercom Integration: If you have an older intercom system in the building, we can plug into it with the new phones. No need to invest further than a small conversion unit. You can page using your phones, and dedicate the zoned paging across the dealership allows you to page into only the sales area, service area, shop area, parts area, etc

  • Full, Market leading platform for BDC & Call Center

    A fully comprehensive and de-centralized call center allows us to let you manage your calls from as many dealerships and queues as you need to for your dealer group, while sitting on a top layer over the existing phone system. Tasks, tracking, reporting and recording can all be tracked for all reps as if they’re in one location.

  • Unified Corporate Directory

    Extension dial each other across all dealerships and locations – No long distance minutes
    counted between offices.

  • Reception & call flow management to optimize answering times

    Receptionist Visibility: With our solution, the receptionist can see who is available to take a call and can proactively intercept.

  • Circuits & Mission Critical Environment

    We partner with 99% of Fibre circuit providers across Canada and the US, with private network setups that enable QoS, voice prioritization, guaranteed 99.99% uptime SLAs and a one stop shop for your communication services.

  • Unified Communications & Mobility

    An app, that lets you see everyone’s status and communicate easily with managers or reps that
    may be on the road. It will also facilitate conferencing, screen sharing and presentations or video calls with different partners, vendors, manufacturers and internal meetings.

  • Custom, Smart call Recording

    Search engine for your recordings, barge in capability, call control and coaching.

  • Reporting

    Sales, Service & Parts Dept call metrics reports let you see what your staff is doing with clients.

  • An incentive program for phone purchases

Contact Us Today!

Please use the contact form below to get in touch with us. We're happy to help you at any time!

Submit