Epik's CC-One is a truly unified contact center solution, offering interactions over all major communication channels.
Arm agents with the information and resources they need when they need them.
Monitor and manage service levels in real-time, prioritizing previous abandons
Route customers to agents with the best sales records on similar customer or product sales
Match customers with agents having the best performance records for customer’s anticipated needs
Balance call loads across teams, sites and systems worldwide from the cloud
Provide voice, chat, email, video communications anytime, anywhere.
CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across email, chat, social and all other major communication channels.
We're here to helpContact Sales