Call Center

Unified Communications for Business Class Hosted VoIP

Optimize Your Contact Center Performance

Epik's CC-One is a truly unified contact center solution, offering interactions over all major communication channels.

First Call Resolutions

Arm agents with the information and resources they need when they need them.

Call Abandon Reduction

Monitor and manage service levels in real-time, prioritizing previous abandons

Sales and Upsells

Route customers to agents with the best sales records on similar customer or product sales

Customer Satisfaction and Retention

Match customers with agents having the best performance records for customer’s anticipated needs

Resource Usage Optimization

Balance call loads across teams, sites and systems worldwide from the cloud

Agent and Back Office Collaboration

Provide voice, chat, email, video communications anytime, anywhere.

Call Center for Business Class Hosted VoIP
Call Center

CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across email, chat, social and all other major communication channels.

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