As high-tech on a low-budget quickly becomes the norm, more companies are looking to consultants to help them make the right decision when it comes to their telecom. Common questions regarding integration, ROI, productivity, and reliability can all be addressed by a familiar IT expert. Many providers, including Epik Networks, participate in this process by connecting with IT consultants and offering a solid partnership and a technology they can confidently offer their clients.
We supply custom VOIP technology while allowing IT teams to focus on critical internal systems, leaving clients with healthier, harder working networks. Here is a list of 3 basic ways that Epik works with consultants and their clients to create this win/win for everyone.
1. Evaluating and Recommending
As the VOIP industry continues to grow it will become increasingly difficult for companies to decide between services and providers. Companies with the most to gain from Hosted VOIP / Hosted PBX tend to have little IT experience and resources, making the decision that much more difficult.
IT consultants can serve as a trusted resource in navigating the industry. Consultants can inform decision makers on everything from the technical specs to the features and benefits of various services. And, when the time comes, consultants are there to recommend the better providers based on reputation and performance—the ones that are going to follow through and make everyone’s business smoother.
A reliable provider gains the recognition of a new client and the client can upgrade their technology with some assurance of performance and service. More often than not, clients are looking to their IT consultants to make the best decision anyways.
2. Dividing and Conquering (IT objectives)
Instead of an IT consultant taking on everything and concentrating on nothing, network goals can be divided and therefore better handled. This is particularly true for VOIP systems, which require a lot of attention and expertise independently of other systems. An internal VOIP network can easily become a burden on the company’s IT resources and the IT consultant’s tasks.
With a Hosted VOIP provider, IT consultants can focus on other objectives while the voice system is maintained by experts. Instead of handling both data and voice systems, the network tasks can be divided and resolved by specialists. This can potentially save costs and improve IT solutions on all fronts.
And whenever an IT consultant needs support, he or she has the Hosted VOIP team to rely on, creating a more robust IT support network for the client.
3. Creating a Dependable Team
Companies that find new solutions through their IT consultants create a more cohesive team. The alternative is to outsource multiple IT services without any of the providers or team members recognizing or advising one another. Both the client and the IT consultant can be more confident in additions that have been vetted by someone with experience. Overall, this creates a soft team out of otherwise dispersed service providers.
As more services become cloud-based, this becomes more useful to decision makers who don’t have a technical background. The benefits of outsourcing – flexibility, cost-reduction, support, and maintenance – come through the established relationship with the IT consultant, reducing risk and uncertainty.
The goal is to build a network of IT experts that can bring the best services to businesses that have the most to gain for Hosted VOIP. Companies shouldn’t always make these decisions alone, which is why Hosted VOIP providers are always looking to partner with smart IT consultants and make the big picture clearer to decision makers and clients. It’s a veritable win/win for everyone involved.
Becoming an Epik Agent
If you are interested in how Epik works with IT consultants, or in introducing your clients to Epik’s services, you can find more information about Epik Agents here.