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5 Tips to Use as You Lead a Hospitality Team

Updated: June 7, 2018

Advice For New Hotel Managers

There are many roads to becoming a hotel manager. Perhaps you studied hotel management at a prestigious institution, or maybe you started as a bellhop and worked your way through the ranks. Whatever the case may be, arriving at the destination of a managerial job title can be both exciting and intimidating. Guests, staff, and ownership are all counting on you to be an effective and ingenuitive leader. The following five tips will help you accomplish just that.

1. Listen to Your Guests

Good hotels offer a lot more than just accommodation -- they provide their guests with an experience. And when that experience is positive and memorable, hotels position themselves to succeed in the short and long term. Who has the most insight on what kind of experience you are currently offering? Your guests, of course! That’s why it’s important to find ways of gleaning information from them, whether through surveys, by tracking online mentions, by speaking with guests in person on a regular basis, or (ideally) through all of the above.

2. Prioritize Communication.

A universal trait of all good teams is that they communicate. There are many ways that you can prioritize communication among your team -- for example, you can lead by example to promote a company culture of openness, and you can also implement quality communications software solutions in order to make sharing ideas easier and more efficient.

3. Be a Leader, Not a Manager.

Though the two are certainly similar, leaders go about their job in a different way. While a manager attempts to get employees to do their jobs leaders take employees along for the ride, sharing their vision and inspiring everyone to reach their fullest potential. Here’s a great article from Entrepreneur.com with more advice on how to become a better leader.

4. Hire Carefully.

No leader is as good as their team -- and this is a notion that you should keep in mind from the moment that you begin hiring new members of your hospitality family. Looking for talented individuals with the skills needed to thrive in the positions you are offering is definitely a must, but don’t forget to look for people whose vision aligns with company culture. If you have a team that is dedicated to the bigger picture, the smaller details tend to get worked out.

5. Find a Mentor.

Stay humble and understand that good leaders are always learning. In the course of managing a hotel, you are bound to come across a myriad of challenges and new situations that require you to go above and beyond what you currently believe is possible -- and when such moments arrive, having an experienced person who you respect to fall back on for advice will be invaluable. We highly recommend finding a mentor whose experience lies in the field of hotel management, but your own network and preferences will obviously need to be taken into account.

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