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6 Ways to Become Part of this Exciting New Trend

Updated: March 22, 2018

Join the Integration Revolution!

There are many benefits to business VOIP – it is low cost, it requires virtually no upfront investment, and it offers a global reach that most traditional phone services cannot begin to compete with. In addition to these immediately apparent factors, however, Voice Over IP calling systems are also popular because they are easy to integrate with other types of business software. Below, we have listed a few of the most important types of software that compliment VOIP perfectly:

1. CRM Software

Customer Relationship Management, or CRM as it is commonly called, is designed to help business owners guide their customers and potential customers through every step in the customer lifecycle in the most efficient manner possible. Even in the era of cyber commerce, phone calls are still an important part of the customer lifecycle for a huge percentage of businesses. And this is why VOIP/CRM integration is so handy. Keeping metrics on caller information, purchasing trends, and frequent questions, for example, can help business owners make critical improvements.

2. Cloud Backup Features.

In the era of big data, customer information is everything. Keeping phone numbers, email addresses, purchase history, etc. on file facilitates effective marketing. And seamlessly recording, storing, and displaying this type of information during every customer phone call can help improve efficiency tremendously.

3. Human Resource Management Software

Not all incoming calls are from customers! A growing business should also be concerned with recruitment, hiring, and fostering strong relationships with rising stars in the organization -- and a good HR software suite facilitates effective management of these issues. The advantages of integrating HR Management software with your communication center suite should be just as apparent as the benefits of integrating it with your CRM software!

4. Project and Task Management Programs

Efficient and effective communication is key to productivity in the internet age . And project/task management software is oftentimes the best way to create dynamic, synchronized schedules and plans, enabling teamwork, creativity, and long-term success. Not only do Epik Networks VOIP solutions integrate seamlessly with project and task management software suites -- we even have our own, specially designed UC 1 Unified Communications system to offer!

5. Accounting Software.

Give your bookkeepers the tools they need to succeed by integrating their phone call system with their regular accounting suite. From scheduling reminder calls to customers who have not yet paid their bills, to finding important contact information quickly and efficiently -- there are many reasons why your accounting team will be thrilled to have VOIP working for them.

6. Email Integration

Especially if you use the Outlook suite and/or Google Voice, integrating your calls with your emails has never been easier. And in today’s world, as electronic communication becomes increasingly common and influential, getting ahead of the curve on this inevitable unification is certainly a good idea.

Visit Epik Networks online today to learn more about how we can work together to make your business work better!



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