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8 Must Have Phone Features For Any Business.

Updated: August 23, 2013

Business VOIP is winning over traditional PBX systems by changing the limits of voice technology. As phones become integrated with computers, smart businesses are using a range of new communication tools to improve management, administration, and operations. Of the dozens of unique VOIP applications, we’ve highlighted 8 of the most popular and performance-enhancing features that can benefit your company.

1. Voice and Web Integration

A single interface and network for all your voice and data operations.
Managing voice and web communications separately lead to higher costs, compatibility issues, maintenance complications, frustrated callers and limited user abilities. In an increasingly web-based business environment, integrating communications comes with a range of advantages:

  • Manage Diverse Communications (Phone, Email, Fax, Video, Social Media)
  • Streamlined Administration & Management
  • Increased Network Monitoring & Control
  • Reduced Costs
  • Simplified Billing
  • Simplified Maintenance

2. Web Portal

The mission control of your voice administration.
Web Portal is an all-in-one voice administration application that makes it super easy to monitor and manage voice features, settings or calls. The dashboard is PC-based, allowing changes to be made at a click of the mouse and in real-time. Calls can be placed, screened, routed, monitored, queued and tracked from the customizable browser-menu. It also provides conference and voicemail options, detailed call statistics and much more. Think of it like a mission control available on any administrator’s PC.

3. Find me / Follow me

Select specific call routes and end points for priority callers.
Find me / Follow me categorizes callers individually or by groups which can then be set on specific call routes. The flow of these calls can be tailored by the time of day, availability of staff, or sent to automated services and voicemail.

This is particularly useful for staff members that are frequently out of the office or in meetings. When important clients or associates call, it will first ring in at the office extension. If the employee is out of the office, the call is forwarded to another internal or external number or their cell phone. From there it can be sent to the appropriate voice mailbox or any other automated options, thereby ensuring that important caller is always engaged.

4. Unified Messaging

Web and voice messages accessed and managed from one place.
Any office worker can celebrate a single inbox for multiple message types. Voicemail recordings, notifications, and emails can be found in one convenient place, saving time and improving the organization. Users won’t have to actively organize messages sent from a different phone or web applications. This is most often used to manage voicemails that are received via email with detailed caller information right in the message.

5. Mobile Integration

Keep your team connected without any extra costs.
Mobile VOIP apps extend the benefits of your network to your employee’s cell phones. Office extensions can include employee cell phones or satellite locations, allowing traveling teams or off-site workers to stay connected. This is especially advantageous for companies with mobile sales or operations teams that need to be in touch with clients, suppliers or head office. And, with a smartphone app and a wifi connection, calls can be made without the overage and roaming charges of regular carrier plans. That’s reduced cell phone bills with increased mobile use.

6. Hosted Call Center

Comprehensive and scalable application for all types of call centers.
Hosted call centers allow businesses to manage large call quantities through a flexible and full-featured application without the expensive network hardware. By efficiently routing calls to awaiting agents, queues or automated options, it optimizes efficiency and customer experience. Multiple call routes and options are designed to improve traffic flow in peak periods and also allows agents to be added when needed from any location. This is particularly useful for seasonal traffic peaks that would otherwise require an expansion of the call center.

7. Automated Attendant

Custom recordings and options to maximize caller satisfaction.
Clients can encounter dynamic greetings, recordings, and functions unique to their needs and your company. They’ll always find the right person to speak with, the right automated options, and multiple possibilities when the line is busy or during off-hours—all without needing the direct support of an agent. Receptionists and agents are freed-up to handle specific callers while routine services are streamlined.

8. Call Reporting

Stay informed and in control of your network.
Real-time voice data is unique to VOIP technology, providing managers with detailed information about calling operations. Companies can keep track of key voice services, optimize call flow and track agents or clients. This also includes anyone signed in from satellite locations or using a mobile device. Managers can monitor queues, calls, agents, automated routes and more. Administrators can also receive emails for specific statistical occurrences so productivity can be quickly managed and problems can be avoided.

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