The Top 25 Call Center Headsets of 2020
The right call center headset for your employees can be an important factor in the effectiveness of any call center. If your representatives are distracted by uncomfortable headsets or aren’t able to hear or communicate clearly during calls, their productivity will suffer because of it. On the other hand, headsets that have good sound and microphone clarity and fit comfortably will make multitasking during calls much easier, which leads to satisfied customers who get their questions answered without delay.
What are the important features to look for in a call center headset? Noise reduction will help an agent stay focused during calls, and signal fidelity goes hand-in-hand with this. If your representatives need to ask for clarification often because of noise in the office or on the line, it’ll contribute to mistakes and miscommunications. An adjustable fit is important to ensure that users can conduct calls hands-free without the headset distracting them. You’ll also want a headset that’s reliable, which will minimize the cost of replacing broken or malfunctioning units.
Beyond these basic considerations are advanced features like compression and quick disconnects. Compression helps eliminate sudden changes in volume that can upset customers and representatives, while quick disconnects will give your employees the flexibility to leave their desks without ending a call.
The Top 25 Headsets of 2020
We’ve put together this roundup of the top 25 call center headsets that are available in 2018 to help you narrow down the list to the one that best fits the criteria outlined above for you. Paired with a leading call center VoIP solution, the right choice in call hardware can provide your team with the tools that they need to succeed.
Cisco 500-Series and 700-Series Headsets
When it comes to wired or wireless headsets, you can't get much better than Cisco. Cisco headsets come with power noise cancellation that not only minimizes background interference but also boosts the user's voice - making for crystal clear conversations. The 500-series headsets come in both wired and wireless (bluetooth) variations. Blueetooth versions can stay connected at over 300 feet in distance. The headsets boast materials that are noticeably high in quality and also have a sleek and stylish look. When paired with Cisco phones the combination are exceptional for just about any use-case.
Jabra Engage 65 Mono Wireless Headset System
Jabra’s latest addition to their Engage line of headset systems is the Engage 65 Mono Wireless Headset. This headset is Microsoft Skype ready and can be used in either desk phone or softphone mode, which is selected with a convenient switch. It’s a light headset you’ll barely notice when you wear it, weighing only 57 grams. It also has a busy light that signals to others that the wearer is on a call. The battery lasts for up to 13 hours of call time, and its wireless range reaches nearly 500 feet from its base.
Sennheiser DW Pro 2 ML
Sennheiser’s DW Pro 2 has an intuitive design that is easy to use. The built-in call handling makes it easy to manage calls. This headset features Sennheiser’s Voice Clarity which enhances the audio clarity, allowing you to clearly hear the caller’s tone and avoid misunderstandings. Ultra-Noise-Cancelling allows you to use this headset in even the noisiest environments. With fast-charging capabilities and a full 8 hours of talk time, this headset is able to meet the needs of a busy call center user.
Plantronics Voyager Focus UC B825 Headset
The Voyager Focus UC is a stereo Bluetooth headset with Active Noise Canceling technology. This headset’s maker knows the importance of removing background noise from calls to maintain clear communications with callers. This premium headset has smart sensors that respond to situations as they change. Music is muted with calls come in, and the headset mutes itself when you take it off. Plantronics also provides software that can help you control it from one or more smartphones, provide a battery meter on your desktop computer, and add a control panel to your PC that allows you to customize its functions.
Jabra Pro 9450 Midi-Boom Wireless Headset System
Jabra’s Pro 9450 adds more flexibility that other headsets by providing connection modes for working with desk phones, PC computers, or both. It features wideband sound and noise cancelling technology that ensures fidelity for both the wearer and the caller. Its wireless range reaches 450 feet, which gives your representatives plenty of roaming ability when they need to leave their desk to research a caller’s request. Overall, the Jabra Pro 9450 is one of the better choices for any customer service center.
Plantronics EncorePro HW510 Headset
The EncorePro 510 is the newest generation for this Plantronics series of headsets. Designed for customer service call centers and busy offices, all three variants of this headset are made for all-day wearing with noise-canceling clarity and reliability. This model is a monoaural headset that is designed with a soft ear cushion and laser-welded frame. The fit is adjustable and both visual and tactile guides help you get the positioning right. Plantronics’s SoundGuard technology will keep loud noises out of the conversation.
Plantronics Voyager Legend Wireless Bluetooth Headset
The Voyager Legend is Plantronics’s headset for connecting to smartphones like Apple’s iPhone, Android devices, and others. It’s also water resistant, which makes it a great choice for use in many environments like a home office, on the road, outdoors, or in a customer service center. It supports Bluetooth 4.0 with wideband audio and can work with other Bluetooth 3.0 headsets. It even has smart technology that allows it to detect whether its being worn or not and respond by routing calls to your phone when you aren’t wearing it. It can also respond to voice commands to answer or ignore incoming calls.
Jabra Evolve 20 UC Stereo Wired Headset
Jabra’s Evolve 20 is a wired telephone headset that makes call management easier with an in-cord control button that can be used to change volume, mute your headset, or answer and end calls. The headset’s earpieces feature passive noise cancellation that’s effective the second you put it on thanks to its specially-made ear cushions. The microphone does its own noise cancellation job well, making this headset a good choice for use in a noisy office. It also uses a USB connector that makes the headset a plug-and-play device with most phone systems.
Logitech H800 Wireless Headset
The H800 is a Bluetooth wireless headset that uses either Bluetooth or a USB nano receiver to connect to any device supporting either of these technologies, giving it a range of 12 to 40 feet. Its battery life is rated at six hours of audio time. It features high-definition stereo sound with precisely tuned sound drivers and a native equalizer, which combine to provide an excellent digital audio experience for music or calls. Its microphone is mounted on a flexible boom, filters out noise, and can be stowed behind the headband when not in use.
Jabra Biz 2400 II USB Duo CC
Jabra’s Biz 2400 II is a wired telephone headset for professional customer service agents that delivers great sound quality for its user and callers. It’s easy to wear with an ultra-light design that includes a leatherette headband and ear cushions. The mic’s boom arm is durable and provides a clear-sounding voice for callers with its ultra-noise-cancelling technology. Combined with HD voice technology, the Biz 2400 is great for listening to customers or music. The Peakstop feature filters out sharp breathing and popping sounds that can happen with headset mics.
Sennheiser SC 660 Headset
Sennheiser’s SC 660 is a wired telephone headset designed for customer service centers and office environments. It features stereo sound with dual earpieces for calls that require maximum focus and clarity. It uses a USB connector, so it’s plug-and-play with many different devices you might receive calls with. The headset is designed for all-day sessions. It looks great and provides a comfortable fit for everyone.
Plantronics Savi W720
The Savi W720 by Plantronics features an over-to-head headset with two earpieces and call control buttons on the headset for convenience. It can connect to your phone system using WiFi or Bluetooth technology, and the wireless range for this headset is 300 feet from its base. The noise cancelling technology is just as good as it is with other Plantronics products and provides top notch sound quality. The Savi W720’s battery life is rated at 9 hours of call time, which is plenty of time between charges for customer service representatives who are on the line most of the day.
Jabra Pro 920 Wireless Headset System
Jabra’s Pro 920 headset is designed with desk phones in mind. Its battery life of 8 hours of call time is conserved by an auto-sleep feature that ensures that the battery isn’t drained when the headset isn’t in use. It has a wireless range of over 300 feet, which gives the user some roaming room to use away from the desk. Call management controls are found on the headset to make picking up, disconnecting, and switching between calls fast and intuitive.
Plantronics CS540 Wireless Headset
The latest upgrade of Plantronics CS500 series is the CS540, which adds to the impressive features of its predecessor. This headset’s DSP keeps calls crystal clear and filters out noise in the signal that can make it difficult to communicate. It also has a SoundGuard technology that suppresses volume spikes and other loud noises that can distract callers on the line. The battery on this headset is rated at 7 hours of continuous call time, and its wireless range is 350 feet. To top it off, it’s one of the more customizable headsets available with a convertible style.
Plantronics CS530 Wireless Headset
The CS530 is another model by Plantronics with features well-suited to an office environment. It’s a lightweight, sleek headset that’s comfortable to wear and comes equipped with one-touch controls for answering calls and disconnecting. The battery life sits at 6 hours, which is adequate for a full-time call center agent. It has a good wireless range of 350 feet if your representatives need to roam the office at times. It also boasts an advanced microphone technology using an extended arm that helps sound quality and noise-canceling that filters out background noise.
Plantronics CS510 Wireless Headset, Monaural Headset
Plantronics’s CS510 is an older model, but it’s still a viable choice for modern offices. It uses a special wireless frequency band that helps cut down on interference with wireless signals used by other devices in its 300-foot range. Its noise-cancelling technology makes this headset work equally well in quiet or loud office environments, and you can make secure conference calls with up to four other lines. The CS510’s battery life is rated at 8 hours, which is enough for full-time use.
Mpow Wireless Office Monaural Headset
Mpow’s wireless monoaural headset offers the ultimate freedom for its wearer with one-touch buttons for answering and disconnecting calls. You can also double-click the button to redial the last number called. Its battery life reaches 13 hours of talking time and 11 hours of music listening. It’ll also last 160 hours on standby if you don’t use it daily. Using this headset for that long won’t be a problem with its light and comfortable design. Its breathable earmuffs make all-day use no problem. Its advanced unidirectional noise reduction technology makes sure you can hear and be heard at all times.
YAMAY Wireless Bluetooth Headset
YAMAY’s Bluetooth headset is compatible with any Bluetooth 4.0 device, which includes PCs, smartphones, and desk phones with Bluetooth connectivity. It comes with a charging dock, noise-canceling technology, dual-sharing, and supports Skype, QQ, and MSN. It has an excellent battery life, providing about 12 hours of talk time and 250 hours on standby. The dual-sharing features lets you connect this headset to two devices and switch between them as needed. A mute function is also found among the headset’s call controls, so you can put a caller on hold easily wherever you are. YAMAY provides a three-month warranty.
Willfil M10B Wireless Headset
Willfil’s M10B is a headset intended for use on the road, but its design makes it suitable for the office environment, too. It’s made to connect to any Bluetooth device with smartphones in mind. It features dual-sharing technology that allows it to connect to two devices at the same time. The battery life for this headset is exceptional at 20 hours of call time or 350 hours on standby, which makes it great for users who may not use it every day. This headset weighs in at 41 grams, and the comfort of its ear cushion makes it easy to wear for long periods of time.
AGPtEK Hands-Free Call Center Binaural Headset
This wired headset is perfect when you need crystal clear sound and microphone signal quality without the noise that other headsets can introduce. It uses a 4-pin RJ9 connector to interface with desk phones. It features 150-ohm speakers for both ears that make sure you can hear the caller when the signal is weak, and the noise-proof mic keeps your voice just as clear for your listeners. This headset is well-suited to any office setting when clear and consistent communication is needed, such as counseling centers, hospitals, and customer service centers.
Plantronics Savi Office W730 Headset
The Savi Office W730 is another Plantronics offering that handles calls through connections to multiple devices like PCs, smartphones, and desk phones. Its battery lasts up to 9 hours and can be swapped for a freshly charged one while you use this headset, making its battery life functionally unlimited. It has a wireless range of 350 feet, so you can go where the answers are when resolving customer questions, and you can connect it with up to three other Savi headsets during a call. It also features wideband audio and DSP for quality sound and microphone clarity.
The KX-TCA430 is Panasonic’s headset for connecting to a cordless phone with a 2.5mm jack. This folding headset is also fully reversible, allowing the user to wear it on either ear they choose. Its comfortable fit takes the fatigue out of long sessions of hands-free phone call work. It’s also a corded headset, which gives it better sound and microphone fidelity than some telephone headsets on the market. The microphone features noise-canceling technology to eliminate distracting background sounds.
AGPtek Noise Cancelling Call Center Telephone System
AGPtek’s corded call center headset is a full-featured single-line phone system that’s designed with small offices and home environments in mind. Its headset is comfortable to wear all-day and has well-designed call control buttons on the headset. The noise cancellation technology used for its microphone ensures that your voice quality stays clear and filters out 90% of the background noise in your office. The system includes a dial pad, a monoaural headset, a connection cord, and a user manual.
Plantronics Supraplus Wideband HW251 Monaural Headset
Plantronics’s Supraplus is a contact center headset that is designed to ensure you’re heard clearly. It delivers quality communications with your customers with wideband audio that brings natural sound and clarity to calls, while also being compatible with standard audio band equipment. The headset’s over-the-head design affords the comfort needed to wear it all day without fatigue. It comes with single and dual earpiece options to provide the customization needed to accommodate a large workforce. The Supraplus’s quick disconnect cord gives agents the flexibility to leave their workstation without ending a call.
Wantek Corded Telephone Headset
Wantek’s corded headset is another good choice for customer service representatives who don’t need to leave their desks often. It works with many major brand desk phones, though it isn’t designed to work with smartphones or PCs. Being a corded headset, it features high fidelity sound for clear communications with your callers. The noise-canceling microphone eliminates background noise effectively, and the acoustic shock protection circuit prevents loud decibel spikes from interrupting conversations. It’s also a binaural headset designed for a comfortable fit, yet it’s made to be durable and sturdy.