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Office Phone System Features

All the features you need for modern-day office communication and productivity.
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Phone System Customization

You're In Control.

Turn Features On and Off as You Need Them.
With Epik’s per-feature, per-user billing, you only pay for what you need - as you need it.

Perfect for small-to-medium sized businesses and scaleable to support large enterprises that need more advanced and integrations.

Features

Icons Cloud Phone

Cloud Phone

Call Management

Call Line ID w/ Delivery Blocking
Call Waiting
Calling Number Delivery
Anonymous Call Rejection
Call Forwarding (Busy, No Answer)
Call Notify
Call Park / Call Retrieve
Call Pickup
Call Return
Call Transfer
Calling Line ID Delivery Blocking
Calling Number Delivery
Customer Originated Trace
Do Not Disturb
Hoteling, Flex Seating
Hunt Groups
Instant Group Call
Music on Hold / Custom
Privacy
Selective Call Forwarding / Call Forwarding
Shared Call Appearance
Simultaneous & Sequential Ring (Find-me-Follow-me)
Speed Dial
Three-Way Conference
Zone Calling Restrictions
Desktop / Mobile / Tablet Softphone Application
Broadworks Call Center
BroadWorks Call Center by Epik provides an integrated, full-featured solution with all the benefits of the Epik Total Voice (powered by BroadWorks) advanced voice and multimedia applications.
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Administration

Greetings
Multi-level IVR
Music on hold
Dial-by-name directory
Multi-site management
Call monitoring
Call logs
User templates
Audit Trail
Hot desking
Caller ID
Directory listing
Receptionist
Designed to support the needs of front-office personnel in any environment.

Receptionist is an attendant console for telephone attendants who manage and screen inbound calls for enterprises.
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Automatic Call Recording
Enable automatic call recording for multiple users with just a few clicks. Our user-friendly interface lets you record, download and playback your calls to fool-proof your compliance and maximize your operations like a real pro.
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Meetings

Webex Meetings
Collaboration
Video Conferencing
Audio Conferencing
Icons Messaging

Messaging

Unified Messaging with Voice Mail to Email
Team collaboration
Message alerts
Icons Conferencing

Conferencing

Three-way voice conferencing
Meet-Me Voice Group Conferencing
From simple reservation-less conferences to enterprise-class scheduled conferencing with hundreds of users, we give you the most innovative conferencing tool that makes everything easier.
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Multi-Party video conferencing
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Security

Encrypted VoIP service
Single Sign-on
Enterprise Device Management (MDM)
Epik offers the only solution that provides unified management of mobile devices, Macs, PCs, and the entire network from a centralized dashboard.
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Icons Reporting

Reporting

Call Reporting Powered by Akixi

See your call statistics real time with no complicated user interface. We give you maximum visibility for over 200 sets of historic and real-time statistics for a game-changing call center powerhouse platform by Akixi.
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Analytics and Call Details
Performance Reports
QoS Reports
Live Reports

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“It worked flawlessly out of the gate. Everything was easy to set up, the reliability was there and when we did the cost benefit analysis it really made good business sense to move onto that platform. And we haven’t looked back...”
David Arbuthnot
VP Information Technology, MS Society
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For a limited time, and in response to the global pandemic, Epik Networks and Cisco are offering free Webex licenses for 90 days. Get your free Webex license today.

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COVID-19 Update: See Epik Networks response to support our customers. We’re offering free Cisco WebEx Work-from-Home Solution to everyone.

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