Interaction recording made easy with the flexibility, scalability and compliance coverage that you need, all in one simple interface.
Enable automatic call recording for multiple users with just a few clicks. Our user-friendly interface lets you record, download and playback your calls to fool-proof your compliance and maximize your operations like a real pro.
Keep your call operations geared towards boosting your revenue and keeping your business traction on an upward growth.
Our call recording feature lets you perform on top of your game with cutting edge live call monitoring and real-time alerting.
What makes Epik Network’s call recording feature a cut above the rest?
- HTML5 responsive UI with an embedded media player
- Crystal-clear audio recording
- Seamless CRM integration
- Call archive utility and call detail reporting
- Sophisticated web-based solution for an “always-on” experience
- Easily customizable user interface
- Simple point-and-click user interface
- Compatible with different countries and time zones
- Call annotation capabilities for electronic bookmarking
- Hierarchical administrative access structure to help maintain data integrity
- Automated integration with familiar, non-proprietary system media players
- Privacy features established at the tenant administration level to monitor sensitive information
- Superior data encryption process results in industry-leading security
- Video and text-based communication recording
- Real-time speech analysis
- Screen recording for agent interaction
- Agent evaluation toolset for performance and training management