Epik Cisco Premier Partner Logo

Features

Call Recording

Interaction recording made easy with the flexibility, scalability and compliance coverage that you need, all in one simple interface.

Smartrecord User Interface

Overview

Enable automatic call recording for multiple users with just a few clicks. Our user-friendly interface lets you record, download and playback your calls to fool-proof your compliance and maximize your operations like a real pro. 

Features

Keep your call operations geared towards boosting your revenue and keeping your business traction on an upward growth.

Our call recording feature lets you perform on top of your game with cutting edge live call monitoring and real-time alerting.

What makes Epik Network’s call recording feature a cut above the rest?

  • HTML5 responsive UI with an embedded media player
  • Crystal-clear audio recording 
  • Seamless CRM integration
  • Call archive utility and call detail reporting

Benefits

  • Sophisticated web-based solution for an “always-on” experience
  • Easily customizable user interface
  • Simple point-and-click user interface
  • Compatible with different countries and time zones
  • Call annotation capabilities for electronic bookmarking
  • Hierarchical administrative access structure to help maintain data integrity
  • Automated integration with familiar, non-proprietary system media players
  • Privacy features established at the tenant administration level to monitor sensitive information
  • Superior data encryption process results in industry-leading security
Call Record Security

Advanced Features

  • Video and text-based communication recording
  • Real-time speech analysis
  • Screen recording for agent interaction
  • Agent evaluation toolset for performance and training management

Upgrade Your Communications with Epik Networks

Get started by requesting a needs assessment or consultation today. We can make your move to the cloud fast, easy, and affordable.
Get a Free Consultation

Notification

COVID-19 Update: See Epik Networks response to support our customers. We’re offering free Cisco WebEx Work-from-Home Solution to everyone.

Prefer to speak to a real person?
Start a call or chat instead
Ms Society Logo Transparent
“It worked flawlessly out of the gate. Everything was easy to set up, the reliability was there and when we did the cost benefit analysis it really made good business sense to move onto that platform. And we haven’t looked back...”
David Arbuthnot
VP Information Technology, MS Society
Let Us Tailor a Solution for You for Free.
We can help you make your next IT project successful, profitable, and secure. 
Prefer to speak to a real person?
Start a call or chat instead
Free Webex Covid 19 Featured 800x419
Get Webex FREE for 90 Days
For a limited time, and in response to the global pandemic, Epik Networks and Cisco are offering free Webex licenses for 90 days. Get your free Webex license today.

Notification

COVID-19 Update: See Epik Networks response to support our customers. We’re offering free Cisco WebEx Work-from-Home Solution to everyone.

crosswarning
WP Feedback

Dive straight into the feedback!
Login below and you can start commenting using your own user instantly

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram