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Features

Call Reporting

See your call statistics real time with no complicated user interface. We give you maximum visibility for over 200 sets of historic and real-time statistics for a game-changing call center powerhouse platform by Akixi.

call reporting wallboard

Overview

Amplify your customer service with a wallboard that gives you maximum visibility and control. With a choice of over 200 sets of historic and real-time statistics, we give you fool-proof data for an unparalleled call experience.

Call Reporting powered by Akixi can give you a truly transformative edge. Our cloud-based call analytics and call management services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimize them for game-changing, ultra-responsive customer experience.

Features

  • Visual Scorecard
    Effortlessly know your call status with statistics that include calls in queue, agents logged in, service level, total calls and longest wait duration.
  • Agent Availability and Presence
    Informs the user as to the status of agents logged in to the system including their extension, name, and status, time in status and the number associated with their busy status.
  • Intelligent Queue Monitoring
    View visual scorecards for individual queues or across selected queues in just one click.
  • Real-time Charts
    Enables the user to view charts displaying real-time information about agents and queues for up to 24 hours.

Benefits

  • Minimize customer churn
    Did you know that 69% of customer churn is from poor customer service? Get to phone queues quickly enough to deliver satisfactory customer service by seeing statistics in real-time.
  • Improve operations with powerful data
    Use real-time and historic data to find ways of improving your overall call center performance and per-agent performance.
  • Empower your workforce
    Visual scorecards let every agent monitor their statistics with no complicated user interface. Better efficiency and smooth call transition from one call to another.
Akixi Feature List

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