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Features

Receptionist

Designed to support the needs of front-office personnel in any environment

Receptionist is an attendant console for telephone attendants who manage and screen inbound calls for enterprises. The interface is designed to follow the natural work ‘flow’ of a call from the top to the bottom of the screen. It’s a carrier-class, web-based Console, specifically developed for hosted environments and delivers rich services in a user-friendly way.

Overview

Easily manage and screen inbound calls for your brand with an intuitive and intelligent receptionist console designed to help your telephone attendants deliver personalized customer service.

Benefits

Engineered with a user-friendly interface, Epik Network’s receptionist console helps your phone attendants filter inbound calls and minimize customer churn while giving your customers a more personalized approach.

What makes this intuitive console a true game-changer?

  • Full-featured Assistance
    Our receptionist console is designed to give you full support for the needs of your front-office personnel in any environment. 
  • Seamless Transition
    Easily transition through calls without the need to filter all inbound calls.
  • Effortless Call Control
    From large-scale line monitoring, queuing, multiple directory options, and views, it gives you full control of everything you’ll need in your customer trunkline.
  • Intelligent Integration for A Seamless Performance
    Enabled with Outlook integration, and other features that amplify your customer service, our receptionist console works well with large or distributed organizations.

Features

  • Call Console
    This is where you view and manage your current calls. Answer incoming calls, put calls on hold, or end calls at a click of a button.
  • Call History Dialog Box
    You use the Call History dialog box to view and return your past calls.
  • Chat Windows
    You use a Chat window to chat with Instant Messaging and Presence (IM&P) contacts.
  • Queued Calls Pane
    This is where you manage queued calls. You need to have the BroadWorks Supervisor service assigned to have access to this feature.
  • Logo Pane
    The logo pane displays links to other pages or functions of Receptionist and provides information about the logged-in user. It also displays an error, warning, and information messages to the user.
  • Settings Pages
    You use the Settings pages, accessed via the Settings link, to configure various aspects of Receptionist.

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