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The Financial Firm of the Digital Age
The Financial Firm of the Digital Age
Only pay for what you use, when you use it. Add communication channels or features as you need them.Epik’s hosted call center solution can meet your needs and scale as you grow.
Manage customer interactions over web, voice, email, chat and social channels.
Omni-channel customer engagement increases customer trust and rapport while empowering agents with a high level view at every touchpoint.
A hosted call center solution can retain the context of the conversations between channels.
Call center agents also benefit from back office collaboration via voice chat and video.
Management, administration, routing and reporting all from within Salesforce.
Agents love a consolidated interface that makes handling omni-channel interactions easier. Call center managers can review cases, monitor volumes, monitor calls, join calls and listen to recordings, all without leaving the Salesforce environment.
Leverage your Salesforce data to improve your Interactive Voice Response (IVR) and call routing strategies.
We can even help you import your data, so your analytics can start working for you right away!
Explore and analyze customer interactions, agent activity, operations and results.
360 Customer Journey Analytics is a doorway into understanding your customers, so your agents can better serve them.
Monitor behaviours, processes, and cross-system KPIs to gain a better understanding of what is driving the business and performance outcomes you want.
And with Voice of Customer Analytics you can use speech and text analytics to gain a better understanding of how the customer feels about your products or services.
Match each customer with the best agent using advanced algorithms that increase call resolutions and call center efficiency.
Route customer to agents with the best sales records with similar customer or product sales.
Predictive routing allows your call center to be more customer-centric by minimizing wait times, reducing abandoned calls, and prioritizing previous abandons.
Manage agents based on training, skill level, personal characteristics, personalities, and match customers with an ideal agent.
The evolution to a cloud call center solution isn't complicated!
Download our free white-paper to help you take this very important step.
Gone are the days of costly reactive customer service. With our hosted call center's customer service analytics, you can predict issues that a customer will encounter with their product or service, at their stage in their customer journey - so you can match them to the best agent and resolve their problem on the first interaction.
Use predictive analytics to route customers with agents that have a performance record of converting customers with similar demographics. Use agent performance data to match callers with agents that have a proven track record for the customer’s product or service.
Use priority routing to prioritize customers that are more likely to purchase based on their stage in the customer journey. And with Salesforce integration, you can empower your agents with customer identities, history, intent, phone, and IVR selections - giving them the tools they need to close more sales.
Never before have contact centers had a solution that not only reduced costs, but also increased efficiency, all while increasing customer service and sales. With Epik’s hosted call center solution you can make the most of your contact center by using a unified dashboard to view operational and business data in real-time.
Know which calls produce revenue based on demographics and other attributes - and route those calls to your best agents based on true agent performance. Leverage in-house, at-home, and outsourced agents when it makes sense without sacrificing business results. Create and monitor KPIs that map operations to business performance.
We can help you find the right fit. Our team is just a phone call away 24 hours a day, 7 days a week, 365 days a year.
Pair your Hosted PBX solution with Epik’s lightning fast fiber optic internet service to receive our full service level guarantee, and the best Hosted PBX experience possible.
Get your free TOTAL VOICE Hosted PBX consultation and customized quote.Contact Sales