A Feature-Rich, Powerful, Hosted Call Center
Maximize agent productivity, sales, and key performance indicators. Meet the most advanced contact center software on the market.
The Most Advanced Hosted Call Center
A call center solution that can power any contact center.
Sales, Customer Service, Telemarketing, Inbound, Outbound, Blended, and Omni-Channel contact centers.
Intelligent & Predictive Routing
Advanced algorithms increase call resolutions, balances workloads, and improves call center efficiency.
Customer Journey Analytics
Interactions across all channels are logged in a single omni-chaneel system for reporting and analytics.
Salesforce Integration
Click-to-call, call logging, call control, and real-time caller information all within the Salesforce environment.
Expert Collaboration
Empower agents with access to subject matter experts audio, video, email, or messaging, in order to resolve customer needs quickly and efficiently.
Omni-Channel
Ability to handle interactions accross voice, email, and chat while retaining the context of conversations.
Workforce Optimization
Speech enabled Interactive Voice Response (IVR), Automatic Call Distribution (ACD) and Workforce Optimization (WFO).
The Call Center Of The Future, Today
Transform your contact center with Epik’s powerful, VoIP powered, contact center solution.
Watch Demo Start Free TrialFor Businesses of All Sizes
Only pay for what you use, when you use it. Add communication channels or features as you need them.
Epik’s hosted call center solution can meet your needs and scale as you grow.Epik's Award Winning
Hosted Call Center
- Improve your customer experience with a unified, omni-channel contact center solution hosted on the cloud.
- Manage, track, and handle interactions with customers regardless of their communication channel of preference.
- Give your agents the tools they need to provider better customer service and close more sales.
Improve All Areas Of
Call Center Performance
Customer Service
- Increase customer satisfaction & retention
- Predict customer needs and increase first call resolutions
- Manage performance & interactions across all channels
- Reduce call times
Sales
- Increase customer satisfaction & retention
- Predict customer needs and increase first call resolutions
- Manage performance & interactions across all channels
- Reduce call times
Operations
- Increase customer satisfaction & retention
- Predict customer needs and increase first call resolutions
- Manage performance & interactions across all channels
- Reduce call times
Getting Started Is Easy!
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Omni-Channel Call Center
Manage customer interactions over web, voice, email, chat and social channels.
Omni-channel customer engagement increases customer trust and rapport while empowering agents with a high level view at every touchpoint.
A hosted call center solution can retain the context of the conversations between channels.
Call center agents also benefit from back office collaboration via voice chat and video.
Salesforce Integration
Management, administration, routing and reporting all from within Salesforce.
Agents love a consolidated interface that makes handling omni-channel interactions easier. Call center managers can review cases, monitor volumes, monitor calls, join calls and listen to recordings, all without leaving the Salesforce environment.
Leverage your Salesforce data to improve your Interactive Voice Response (IVR) and call routing strategies.
We can even help you import your data, so your analytics can start working for you right away!
Customer Journey
Analytics
Explore and analyze customer interactions, agent activity, operations and results.
360 Customer Journey Analytics is a doorway into understanding your customers, so your agents can better serve them.
Monitor behaviours, processes, and cross-system KPIs to gain a better understanding of what is driving the business and performance outcomes you want.
And with Voice of Customer Analytics you can use speech and text analytics to gain a better understanding of how the customer feels about your products or services.
Intelligent & Predictive
Routing
Match each customer with the best agent using advanced algorithms that increase call resolutions and call center efficiency.
Route customer to agents with the best sales records with similar customer or product sales.
Predictive routing allows your call center to be more customer-centric by minimizing wait times, reducing abandoned calls, and prioritizing previous abandons.
Manage agents based on training, skill level, personal characteristics, personalities, and match customers with an ideal agent.
Migrating Your Contact Center To The Cloud
The evolution to a cloud call center solution isn't complicated!
Download our free white-paper to help you take this very important step.
INCREASE CUSTOMER SATISFACTION & LOYALTY
Gone are the days of costly reactive customer service. With our call center software's customer service analytics, you can predict issues that a customer will encounter with their product or service, at their stage in their customer journey - so you can match them to the best agent and resolve their problem on the first interaction.
SET YOUR SALES TEAM UP TO CLOSE
Use predictive analytics to route customers with agents that have a performance record of converting customers with similar demographics. Use agent performance data to match callers with agents that have a proven track record for the customer’s product or service.
Use priority routing to prioritize customers that are more likely to purchase based on their stage in the customer journey. And with Salesforce integration, you can empower your agents with customer identities, history, intent, phone, and IVR selections - giving them the tools they need to close more sales.
INCREASE OPERATIONAL EFFICIENCY & REDUCE COSTS
Never before have contact centers had a solution that not only reduced costs, but also increased efficiency, all while increasing customer service and sales. With Epik’s call center solution you can make the most of your contact center by using a unified dashboard to view operational and business data in real-time.
Know which calls produce revenue based on demographics and other attributes - and route those calls to your best agents based on true agent performance. Leverage in-house, at-home, and outsourced agents when it makes sense without sacrificing business results. Create and monitor KPIs that map operations to business performance.
Need Help Planning Your Hosted Call Center?
We can help you find the right fit. Our team is just a phone call away 24 hours a day, 7 days a week, 365 days a year.
Pair your Hosted PBX solution with Epik’s lightning fast fiber optic internet service to receive our full service level guarantee, and the best Hosted PBX experience possible.
Get your free TOTAL VOICE Hosted PBX consultation and customized quote.
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