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Receptionist

  • Web-based interface, accessible from a web browser
  • Professional call handling as critical information is available in “real time”
  • An ergonomic design that follows the natural work “flow” of a call

Designed for Front-office Personnel

Designed to support the needs of front-office personnel in any environment

Receptionist is an attendant console for telephone attendants who manage and screen inbound calls for enterprises. The interface is designed to follow the natural work ‘flow’ of a call from the top to the bottom of the screen. It’s a carrier-class, web-based Console, specifically developed for hosted environments and delivers rich services in a user-friendly way.

Call Console

Queued Calls

Logo Pane

Settings Pages

  • Call Console
    • This is where you vie and manage your current calls. Answer incoming calls, put calls on hold, or end calls at a click of a button.
  • Call History Dialog Box
    • You use the Call History dialog box to view and return your past calls.
  • Chat Windows
    • You use a Chat window to chat with Instant Messaging and Presence (IM&P) contacts.
  • Queued Calls Pane
    • This is where you manage queued calls. You need to have the BroadWorks Supervisor service assigned to have access to this feature.
  • Logo Pane
    • The Logo pane displays links to other pages or functions of Receptionist and provides information about the logged in user. It also displays error, wearning, and information messages to the user.
  • Settings Pages
    • You use the Settings pages, accessed via the Settings link, to configure various aspects of Receptionist.
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Receptionist For The Enterprise

Receptionist Enterprise edition is a full-featured client, designed to support the needs of front-office personnel in any environment.  It supports the full set of call control options, large-scale line monitoring, queuing, multiple directory options, and views, Outlook integration, and other features required in large or distributed organizations.