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Flexible & Customizable

Not only are there countless productivity-enhancing tools and custom settings to choose from, but each member of your staff has different tasks, methods and preferences that determine what will work best for them.

Packages

We’ve put together some employee profiles to give you an idea of how our turn-key Hosted PBX solution comes out of the box and into action.

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Call Line ID w/ Delivery Blocking

Call Waiting

Calling Number Delivery

Anonymous Call Rejection

Call Forwarding (Busy, No Answer)

Call Notify

Call Park / Call Retrieve

Call Pickup

Call Return

Call Transfer

Calling Line ID Delivery Blocking

Calling Number Delivery

Customer Originated Trace

Do Not Disturb

Hoteling, Flex Seating

Hunt Groups

Instant Group Call

Music on Hold / Custom

Privacy

Selective Call Forwarding / Call Forwarding

Shared Call Appearance

Simultaneous & Sequential Ring (Find-me-Follow-me)

Speed Dial

Three-Way Conference

Zone Calling Restrictions

Meet-Me Voice Conferencing (Options of 10, 20, 30 people)

Unified Messaging w/ Voice-Mail-to-Email

Desktop / Mobile / Tablet Softphone Application

The Enhanced Standard

For: Entry-Level, Reception, Coordination.

This is the average employee, using email, placing and taking calls, sharing information and communicating with coworkers. He benefits most from the simplicity and efficiency of Integrated communications and reliable voice quality.

His work is streamlined by easy file sharing, scheduling, unified messaging and a click-to-call interfaces. From the first day on the job he only has to learn one system for all of his communications.

Possible Add-Ons:
Broadworks Call Center
Call Reporting
Call Recording
Receptionist

Recommended IP Phone Optional:
Polycom VVX 300

The Telecommuter

For: External Sales, Contractors, Partners, Part-Time Staff, Telecommuters.

Flexibility and connectivity are the hallmark features for your remote worker. All they need is an Internet connection and they can work from the network. It’s as easy as ‘plug and play.’ This includes smartphone, laptops and IP phones (optional!).

Whether it’s a traveling sales representative or a part-time employee who works from home, they can share their information, make and receive calls from an extension, and use data instead of phone minutes.

Possible Add-Ons:
Call Reporting
Call Recording

The Communicator

For: Operations, Sales, Human Resources, Project Management, Administration.

Like the executive, this is the employee that’s connecting the dots between different teams, projects and channels. Maybe he’s in operations or sales, coordinating through voice and video conferences, utilizing easy scheduling, sharing documents and calendars on the fly.

The key for him is access and organization. He wants to see what’s happening on multiple levels to make sure projects are on track, contacts are in place and the next step is in progress. And when he’s working on his own, anyone can find him at any of his devices to solve a problem.

Possible Add-Ons:
Call Reporting
Call Recording
Receptionist
eFax

Recommended IP Phone Optional:
Cisco 8811

The Power Administrator

For: Mid-Senior Management, Senior Administration, Executive Assistant, Secretarial.

Give a go-getter the right tools and the possibilities are endless. This is the all-in-one administrator that supports the business in anyway she can.

She is handling the important calls and emails while delegating work, engaging external parties and giving execs the information they need. Unified messaging and mobile IP applications give her one communication interface for her ‘always-on’ position.

Possible Add-Ons:
Call Center Supervisor
Receptionist
Call Reporting Admin
Call Recording Admin
eFax

Recommended IP Phone Optional:
Cisco 8841

The Executive

For: EOs, Senior Management, Directors, Team Leaders.

Every team has a leader, and every leader needs to be in sync with his team. The key for the big decision-maker is the simplicity of a single interface and consistent availability. Intuitive functionality saves him time when managing countless calls, contacts and reports.

His extension is the focal point of critical calls and conferences to make sure he doesn’t miss a thing. When he needs to set up a last minute meeting for an important client, a high-quality video conference is clicks away. And if he’s across town, out of town or overseas, his extensions dial right through to his mobile device.

Possible Add-Ons:
Call Reporting Admin
Call Recording Admin
eFax

Recommended IP Phone Optional:
Cisco 8851

The small business edition

For: Entry-Level 

As a small business you’ve got limited resources. You need to rely on tools that will better enable you to improve performance and not break the bank. A reliable cloud-based telephone system will serve as an effective conduit for collaboration and will allow for efficiency in day-to-day operations. At this point, you only need the basics, but want to set the foundation to grow into a more sophisticated system down the road.

Possible Add-Ons: 
Direct Phone numbers
eFax

Recommended IP Phone:
Cisco 7971