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VOIP PRICING

Not only are there countless productivity-enhancing tools and custom settings to choose from, but each member of your staff has different tasks, methods and preferences that determine what will work best for them. We’ve put together some employee profiles to give you an idea of how our turn-key Hosted PBX solution comes out of the box and into action.

The Enhanced Standard

  • UC-One w/ Mobility
  • Meet-Me Voice and Video Conferencing (up to 15)
  • Unified Messaging
  • Business Communicator App
  • Instant Messaging
  • Presence
  • Email Integration
  • WebPortal
  • Direct phone number
  • E911
  • Cross-Canada Local Calling

For: Entry-Level, Reception, Coordination.

The Power Administrator

  • UC-One w/ Mobility
  • Meet-Me Voice and Video Conferencing (up to 15)
  • Unified Messaging
  • Business Communicator App
  • Instant Messaging
  • Presence
  • Email Integration
  • UC-One Admin Enterprise Portal
  • Direct phone number
  • E911
  • Cross-Canada Local Calling

For: Mid-Senior Management, Senior Administration, Executive Assistant, Secretarial.

For: Entry-Level, Reception, Coordination.

This is the average employee, using email, placing and taking calls, sharing information and communicating with coworkers. He benefits most from the simplicity and efficiency of Integrated communications and reliable voice quality.

His work is streamlined by easy file sharing, scheduling, unified messaging and a click-to-call interfaces. From the first day on the job he only has to learn one system for all of his communications.

Possible Add-Ons:
Broadworks Call Center
Call Reporting
Call Recording
Receptionist

Recommended IP Phone:
Polycom VVX 300

For: Mid-Senior Management, Senior Administration, Executive Assistant, Secretarial.

Give a go-getter the right tools and the possibilities are endless. This is the all-in-one administrator that supports the business in anyway she can.

She is handling the important calls and emails while delegating work, engaging external parties and giving execs the information they need. Unified messaging and mobile IP applications give her one communication interface for her ‘always-on’ position.

Possible Add-Ons:
Call Center Supervisor
Receptionist
Call Reporting Admin
Call Recording Admin
eFax

Recommended IP Phone:
Cisco 8841

The Communicator

  • UC-One w/ Mobility
  • Meet-Me Voice and Video Conferencing (up to 25)
  • Unified Messaging
  • Business Communicator App
  • Instant Messaging
  • Presence
  • Email Integration
  • Direct phone number
  • E911
  • Cross-Canada Local Calling

For: Operations, Sales, Human Resources, Project Management, Administration.

The Executive

  • UC-One w/ Mobility
  • Meet-Me Voice and Video Conferencing (up to 30)
  • Unified Messaging
  • Business Communicator App
  • Instant Messaging
  • Presence
  • Email Integration
  • Direct phone number
  • E911
  • Cross-Canada Local Calling
  • Fax Messaging Overlay

For: EOs, Senior Management, Directors, Team Leaders.

For: Operations, Sales, Human Resources, Project Management, Administration.

Like the executive, this is the employee that’s connecting the dots between different teams, projects and channels. Maybe he’s in operations or sales, coordinating through voice and video conferences, utilizing easy scheduling, sharing documents and calendars on the fly.

The key for him is access and organization. He wants to see what’s happening on multiple levels to make sure projects are on track, contacts are in place and the next step is in progress. And when he’s working on his own, anyone can find him at any of his devices to solve a problem.

Possible Add-Ons:
Call Reporting
Call Recording
Receptionist
eFax

Recommended IP Phone:
Cisco 8811

For: EOs, Senior Management, Directors, Team Leaders.

Every team has a leader, and every leader needs to be in sync with his team. The key for the big decision-maker is the simplicity of a single interface and consistent availability. Intuitive functionality saves him time when managing countless calls, contacts and reports.

His extension is the focal point of critical calls and conferences to make sure he doesn’t miss a thing. When he needs to set up a last minute meeting for an important client, a high-quality video conference is clicks away. And if he’s across town, out of town or overseas, his extensions dial right through to his mobile device.

Possible Add-Ons:
Call Reporting Admin
Call Recording Admin
eFax

Recommended IP Phone:
Cisco 8851

The Telecommuter

  • UC-One w/ Mobility
  • Meet-Me Voice and Video Conferencing (up to 10)
  • Unified Messaging
  • Business Communicator App
  • Instant Messaging
  • Presence
  • Email Integration
  • E911

For: External Sales, Contractors, Partners, Part-Time Staff, Telecommuters.

The Specialist Agent

  • Hosted Call Center (CC-One Standard)
  • Cross-Canada Local Calling
  • DID
  • 911

For: Administration, Call-Center Agents.

For: External Sales, Contractors, Partners, Part-Time Staff, Telecommuters.

Flexibility and connectivity are the hallmark features for your remote worker. All they need is an Internet connection and they can work from the network. It’s as easy as ‘plug and play.’ This includes smartphone, laptops and IP phones (optional!).

Whether it’s a traveling sales representative or a part-time employee who works from home, they can share their information, make and receive calls from an extension, and use data instead of phone minutes.

Possible Add-Ons:
Call Reporting
Call Recording

For: Administration, Call-Center Agents.

The Specialist Agent usually needs the more unique functions of a cloud-network, utilizing the Web Portal and Hosted Call Centre functionality to increase his productivity and maximize sales and service business outcomes.

His success depends on delivering real value his Manager.

Possible Add-Ons: 
Hosted Call Center (CC-One Premium)
eFax

Recommended IP Phone:
Polycom VVX 400

The Specialist’s Supervisor

  • Hosted Call Center (CC-One Supervisor)
  • Cross-Canada Local Calling
  • Admin Portal
  • DID
  • 911

For: Administration, Supervisors, Call-Centre Management

For: Administration, Supervisors, Call-Centre Management.

The Specialist’s Supervisor usually needs to zero in on critical call data and management. Her work depends on refining the skill and processes of her agents, and communicating the results with decision-makers.

With enough experience, she can use data and monitoring tools to optimize the Hosted Call Centre, enhance agent performance and increase call retention.

Possible Add-Ons:
eFax

Recommended IP Phone:
Cisco 8851

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