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VoIP Learning Center

What Is VoIP - VoIP Explained

What Is VoIP?

VoIP is a powerful technology that allows you to place calls, hold voice and video conferences, share files, chat via text messages, and much, much more. Get started by learning more about what VoIP is, and how it can help improve business productivity while reducing costs.

Fundamentals

VOIP Terms and Definitions

  There is a lot of jargon in business telecom, especially when it comes to VOIP. To help you get a handle on it all we’ve gathered the key terms in one place and defined them. For easy reference, feel free to bookmark this article.…
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VOIP vs VOPI vs VOPN – VoIP Explained

We can all thank the acronym-loving jargon slingers of the IT universe for terms as easy to confuse as VOIP, VOPI, and VOPN. Or maybe we should be blaming marketers for going with almost-clever acronyms over more accurate terms. In either case, what’s the actual…
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Intermediate

Troubleshooting the 9 Most Common VoIP Problems

Experiencing VoIP problems? Voice quality issues with a VoIP system can be frustrating and can also impact business operations. In this post, we’ll discuss the top 9 common VoIP issues, and how to troubleshoot them. Voice-over-IP (VoIP) systems have revolutionized the way we communicate in…
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What is Unified Communications?

Unified Communications (UC) describes the integration of different business telecommunication and messaging tools across a single network. It’s your office phone, mobile, email, voicemail, instant messaging, voice and video conferencing, fax and presence all working together to your advantage. UC bridges real-time and deferred communication…
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How Your 911 Service Changes When You Switch to VOIP.

As they say, safety first. 9-1-1 is your staff’s connection to the local emergency service. With most landline telephone systems, it’s a direct connection from your office to a public switchboard to a local emergency dispatch. Dispatchers know your location immediately and use it to…
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Advanced

Epik’s Guide to Service Level Agreements (SLAs).

A Service Level Agreement (SLA) is your provider’s promise of network performance. When you know what to look for, it’s a fast and reliable way to tell if you’re engaging a reputable company for a quality service. Leading VOIP providers tend to be confident and…
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Recent Blog Posts

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