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Solutions For Healthcare

Providing fast, effective telephone call handling is essential for healthcare institutions. Epik’s hosted PBX solutions can help improve patient care and create an efficient and effective practice.

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Powerful Reception & Communication

Healthcare solutions that:
  • Route and manage calls more efficiently.
    • Intelligent call management and auto-attendant.
  • Increase productivity & communication with your staff.
    • Presence, collaboration, and sharing tools.
  • Streamline service to your patients.
    • Instant messaging, chat, and back-office communication.
  • Call Recording to prove compliance
    • Monitor and review conversations between patients and staff

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What Our Client’s Say

We’re proud to have helped healthcare providers provide fast, effective call handling – improving quality of service and compliance.

David Arbuthnot
VP Information Technology – MS Society

“It worked flawlessly out of the gate.”

Geoff Forguson, CFO – Oxford University Press

“We turned off our old phones on a Friday night and the new VOIP system was working on the next Monday. It was a very impressive performance.”

See the National LAboratory Case Study

This case study outlines how a national laboratory moved from a 1980s TDM, adopted VoIP technology, and switched to a private cloud solution based on BroadWorks.

Download the case study for more details.

Improve PRODUCTIVITY, Patient Service, and Compliance

Reporting & Call Metrics

See what staff are doing with patients.

Extensive Call Detail Reporting (CDR) available with Epik enables statistical analysis of  inbound/outbound calls to identify busiest periods to help plan for staff scheduling. CRM integration enables integration to patient care record software (CRM s/w dependent) to provide patient information at staff’s fingertips and keep a store of call history and notes in the patients record.

Read More About: Call Reporting

Reception & Auto Attendant

Optimize answer times and improve call handle efficiency.

Ensure compliance to IT Governance and standards for improving patient care and running an efficient and effective practice. Epik’s Auto Attendant service ensures fast & effective call handling by greeting the caller with a friendly message assuring them that their call will be answered. Auto Attendant can also use recorded information to answer common questions like business hours.

Read More About: Reception, Auto-Attendant, Call Queuing

Custom, Smart Call Recording

Easily record calls, and find past recordings.

Call Recording enables the GP to monitor and review conversations between patients and staff to prove compliance to the Commission standards. Call Recording shows a commitment to a culture of improvement and accountability and provides an irrefutable account of what was said when giving medical advice over the phone. Call Recording can be used to train and coach new receptionists, nurses and practice managers..

Read More About: Call Recording

Unified Communications & Mobility

Stay connected, anywhere, on any device.

UC One instant messaging and presence can be used to covertly communicate between the GP team helping meet patient confidentiality. My Room group chat, conferencing and collaboration can be used to conduct team meetings to share ideas and information to run the practice.

Read More About: Unified Communications