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Solutions For Hospitality

BroadSoft Hospitality offers hoteliers the low-risk option for securing the most advanced solution stack of cloud PBX, UC, team collaboration, contact center, and network services available. Getting started is a fast and simple.

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Epik Hospitality is Powered by Broadsoft

Hospitality solutions that:
  • Meet the needs of the industry and guest.
    • Designed to meet the highly mobile, highly diverse needs of today’s hoteliers and hyper connected guests.
  • Provides scalability.
    • Take advantage of using OPEX budgets, while providing on-demand scalability.
  • Business analytics & insight.
    • Gives hotel management better and faster answers with analytics.
  • Streamline sales and customer service.
    • Instant messaging, chat, and back-office communication.

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JW Marriot Venice Case Study

Epik offers the market leading platform by Broadsoft to enable the transformation from legacy telecom and mobile infrastructures to an open, mobile and secure cloud service.

"BroadSoft’s 41% share of the global hosted IP telephony and UCC services market confirms their leadership position."

Elka Popova — Industry Director Unified Communications and Collaboration, Frost & Sullivan Tweet

See the JW Marriot Venice Case Study and Video

Download to learn how the IT team at the JW Marriott Venice resort moved to a world-class communication infrastructure that met the needs of their high demand guests.

Simplify Hotel On-Property Systems & Lower your cost of maintenance

Sales, Service & Parts Dept Reporting & Call Metrics

Reports let you see what staff are doing with clients.

Call Reporting (powered by Akixi) automates call handling, allowing our clients to better manage, monitor, and measure their staff, providing superior service to their customers as they continuously improve their processes and procedures.

Read More About: Call Reporting

Reception & Call Flow Management

Optimize answer times and improve call handle efficiency.

With our solution, the receptionist can see who is available to take a call and can proactively intercept.

Read More About: Reception, Auto-Attendant, Call Queuing

Custom, Smart Call Recording

Easily record calls, and find past recordings.

Search engine for your recordings, barge in capability, call control and coaching. Easily record calls for customer service, dispute resolution, order verification and more to keep quality assurance a top priority.

Read More About: Call Recording

Unified Communications & Mobility

Stay connected, anywhere, on any device.

Provides single-number access to anyone, anywhere. Provides presence information so staff can see who is available in real-time. Extends full office functionality to mobile devices, so staff can stay productive.

Read More About: Unified Communications