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Solutions For Law Practices

Epik offers the market leading hosted pbx platform that empowers law offices with robust communications. Improve communications and collaboration with clients, staff, and partners – all while reducing costs.

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Powerful Communication & Collaboration

Solutions for Law Firms that:

  • Enable flexible working.
    • Work productively from virtually anywhere on any device using your business phone number.
  • Record and archive calls.
    • Record and store calls on the fly, or as a policy for training and review.
  • Provide detailed call reports and dashboards.
    • Detailed metrics on who’s called your firm and the duration, mean you can accurately bill your clients for time spent on the phone.
  • Ensure business continuity
    • Epik’s cloud hosted service is immune to fire, flood, electrical or network outages at office locations.

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What Our Client’s Say

We’re proud to have helped law firms across the country improve their business using cutting edge communications.

Rose Devoe
Director of Finance and Administration – Bell Temple

“For the past 5 years, Epik Networks has been our number one source for all of our telecommunications needs. Customer service and product reliability are staples of the offering they have provided to us.”

Debbie Crowe
Office Manager – Strype Barristers LLP

“In a time where expenses need to be reduced everyday, it is refreshing to work with a company committed to this while providing state of the art technology, on-site service and continual support.”

Case Study – A Law Firm With a team of over 170 and more than a dozen offices

Download to learn how they turned to the Cloud to eliminate costly outages.

Invest in cutting-edge communication for your practice

Unified Communications & Mobility

Embrace Mobile Working and support hot desk and flexible working policies with UC One.

Lawyers frequently travel for client visits and courtroom hearings. 38% of
respondents to a 2015 survey by Arkadin, said their firms are already moving
away from desktops towards laptops for the majority of their staff, along with
another 17% considering the shift. Nearly two thirds of respondents agreed
that their people were more tied to their desks than they should be. In an
ILTA/Inside Legal 2015 survey, 22% respondents said “Bring Your Own
Device” is the biggest technology challenge facing law firms.

Read More About: Unified Communications

Receptionist Console

A specialized client with advanced functionality.

Receptionist Console is a specialized client with advanced call control functionality and communications status indicators to allow receptionist at any location to support attorneys across all sites. This removes the need for receptionists at each location.

Improve call handling with Auto Attendants and Hunt Groups that can ensure calls are answered quickly and get through to the right person (regardless of location) with access to the right information to help the client. Cloud-based Hunt Groups enable people across multiple law offices, or buildings, to be group members.

Read More About: Reception, Auto-Attendant, Call Queuing

Custom, Smart Call Recording

Easily record calls, and find past recordings.

Call Recording can be used to provide evidence in case of client disputes, and for staff training. Call recording can be initiated (even mid call) from desk phone or UC One client and can be downloaded and archived.

Read More About: Call Recording

Call Reporting powered by Akixi

Our call reports easily let you know who’s been calling.

With detailed metrics on who’s called your firm and the duration, you can accurately bill your clients for time spent on the phone. Automates your call handling, to better manage, monitor, and measure your staff. 

Read More About: Call Reporting

Business Continuity & Disaster Recovery

Protect your business operations from costly interruptions.

The Epik cloud /hosted service is immune to fire, flood, electrical or network outages at office locations. Features such as Call Forward Not Reachable allows each user to have a backup phone number (like a mobile phone) to automatically be used whenever the user’s desk phone cannot be reached.

The Simultaneous Ring feature and/or UC One client also enables a user’s device and alternative “mobile” network to be used. With Auto Attendant, Portal management, and call handling features residing in the service provider’s “cloud” network, users can rely on high availability service.

Read More About: Fiber Optic Internet