- Admin Portal PROAdmin Portal allows client Administrators the ability to make changes at a group level, thus managing their epik phone system for their company.Log In
- User Web PortalThe User WebPortal is a purpose-built, intuitive web portal that allows end-users to simplify the configuration and management of their Epik Unified Communications services.Log In
- SmartBilling PortalTo manage your epik billing account.Log In
- Ticketing PortalClients can login with their assigned username and password, and then create / add / update service or repair tickets. FAQ Log In
- How is Hosted VOIP different from Traditional PBX?Compare technology, features and costsRead Whitepaper
- Has moving to VOIP crossed your mind?Find out if your business is right for Cloud-Based VOIPRead Whitepaper
- Key drivers of Hosted VOIP.Discover the numerous benefits of Hosted VOIP solutionsRead Whitepaper
- Learn about the drawbacks of Hosted VOIP.The common issues of Hosted VOIP (and how to avoid them)Read Whitepaper
- Convinced of the benefits of Hosted VOIP, but don’t know who to go with?Here are the top questions to ask before signing with a Hosted VOIP providerRead Whitepaper
- Future of Business Communications.Read what Regan Kerry, CTO, Epik Networks has to sayRead Whitepaper
- Cloud Communications Make Business SenseRead Why Cloud Communications Make Business Sense for guidance on how to determine what cloud communications cost savings actually are, and what else should be considered as part of the decision-making process.Read Whitepaper
- Migrating to Cloud Unified CommunicationsSince the communication requirements of every company are different, the right solution for each company will vary. This paper provides guidelines to help you take this very important step.Read Whitepaper
- Fiberlink Internet ServiceDownload PDF
- Total Voice - Hosted VOIP ServiceDownload PDF
- Total Voice - Enhanced FeaturesDownload PDF
- Total Voice - SoftphonesDownload PDF
- Epik Unified LocationsDownload PDF
- UC-One e-bookDownload PDF
- UC-One Product BriefDownload PDF
- UC-One MyRoomDownload PDF
- CC-One Call CenterDownload PDF
- BroadWorks Brief Download PDF
- UC-One Communicator Desktop AppUC-One Communicator is an end user application that runs on all major desktops, laptops, smartphones and tablets. This enables users to access business communications and collaboration services from their favorite devices - wherever they happen to be.
Download - UC-One Add-In for your SKYPE 4 BUSINESSThe UC-One Add-in for Microsoft Skype for Business (S4B) is a client-side add-in that enables calling a phone number using “Call from Phone” or “VoIP from S4B” through UC-One Communicator.Download
- Go Integrator for WindowsGo Integrator allows users a high level of integration, communication and collaboration with their Epik Total Voice (powered by Broadworks) phone system, including Salesforce.com, SugarCRM, MS Dynamics CRM and many more.Download
- Broadworks Call Center User Guide for Agents / SupervisorsThis user guide provides step-by-step procedures and reference information for using the Epik Networks (BroadWorks) Hosted Thin Call Center client application.Download
World-Class Support
We’re proud of our dedicated staff of solution experts, who always strive to provide the highest level of support.
SUPPORT TEAM STATS:
- Avg Answer Time: Less than 60 secs.
- Avg First Response Time for Repairs: Less than 10 mins.
- Avg Repair Ticket Resolved: Less than 8 hours.
- Avg Equipment Repair/Replace: Less than 24 hours.
- Backbone Network Up-Time: 100%.
- Client Up-time: 99.99%
- Network Latency in North America: 70ms or less.
- Client Satisfaction Score: over 9/10.
How Can We Help You?
Our Epik Care Team is here to assist you. We're happy to help you 24 hours a day, 7 days a week.
Do You Need Tech Support?
Check our knowledge base for answers to technical problems.
Knowledge BaseHave An Account And Need Help?
Open a ticket for our team to review. We'll take it from there!
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