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Our Support Mission

Our Support Mission is simple: Deliver the greatest level of customer service available in the industry. We're committed to being here when you need us, to take action and to problem-solve.

World-Class Support

We’re proud of our dedicated staff of solution experts, who always strive to provide the highest level of support.


  • Avg Answer Time: Less than 60 secs.
  • Avg First Response Time for Repairs: Less than 10 mins.
  • Avg Repair Ticket Resolved: Less than 8 hours.
  • Avg Equipment Repair/Replace: Less than 24 hours.
  • Backbone Network Up-Time: 100%.
  • Client Up-time: 99.99%
  • Network Latency in North America: 70ms or less.
  • Client Satisfaction Score: over 9/10.

How Can We Help You?

Our Epik Care Team is here to assist you. We're happy to help you 24 hours a day, 7 days a week.

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Epik Networks customer service & support team

Do You Need Tech Support?

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Meraki Layer-7 Visibility and Control

Cisco Meraki’s self-learning Layer 7 traffic analytics engine provides visibility, control, and actionable data. Download the whitepaper to learn more.

Meraki Traffic Analytics Engine

Control Your BYOD Environment

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Choosing a Residential VoIP Provider

Are you confused about which VoIP provider to choose for your home? Here are the 5 factors you need to consider before you switch.

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