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Our Support Mission

Our Support Mission is simple: Deliver the greatest level of customer service available in the industry. We're committed to being here when you need us, to take action and to problem-solve.

World-Class Support

We’re proud of our dedicated staff of solution experts, who always strive to provide the highest level of support.

SUPPORT TEAM STATS:

  • Avg Answer Time: Less than 60 secs.
  • Avg First Response Time for Repairs: Less than 10 mins.
  • Avg Repair Ticket Resolved: Less than 8 hours.
  • Avg Equipment Repair/Replace: Less than 24 hours.
  • Backbone Network Up-Time: 100%.
  • Client Up-time: 99.99%
  • Network Latency in North America: 70ms or less.
  • Client Satisfaction Score: over 9/10.

How Can We Help You?

Our Epik Care Team is here to assist you. We're happy to help you 24 hours a day, 7 days a week.

Not A Customer Yet?
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Epik Networks sales team for business voip services
Epik Networks customer service & support team

Do You Need Tech Support?

Check our knowledge base for answers to technical problems.

Knowledge Base

Have An Account And Need Help?

Open a ticket for our team to review. We'll take it from there!

Open A Ticket