We’re proud of our dedicated staff of solution experts, who always strive to provide the highest level of support.
SUPPORT TEAM STATS:
- Avg Answer Time: Less than 60 secs.
- Avg First Response Time for Repairs: Less than 10 mins.
- Avg Repair Ticket Resolved: Less than 8 hours.
- Avg Equipment Repair/Replace: Less than 24 hours.
- Backbone Network Up-Time: 100%.
- Client Up-time: 99.99%
- Network Latency in North America: 70ms or less.
- Client Satisfaction Score: over 9/10.