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Proactive and Responsive Support

Years of experience and expertise allow us to solve problems before they even begin, provide solutions in record time, and proactively improve our services.

You Deserve World Class Support

We’ve invested heavily in our infrastructure and supporting teams so we could provide you with the most reliable service backbone and support in Canada.
  • Accountability Through a Financially-Backed SLA
  • Engineers are constantly monitoring and improving network
  • Self-Healing Fiber Optic Network
  • Responsive and Experienced Technical Support
Accountability Through a Financially-Backed SLA

Accountability Through a Financially-Backed SLA

We’re so confident in our ability to deliver high-quality, uninterrupted service, that we want you to bank on it. We hold our team and infrastructure to the highest standards with a financially-backed SLA that ensures industry-leading uptime or service credits in return.

Engineers are constantly monitoring and improving network

Engineers are constantly monitoring and improving network

In order to maintain a 99.99%+ uptime guarantee our engineers are constantly monitoring and proactively improving or reinforcing our network. Our internal incident reporting allows us to perform root-cause analysis so we can continuously improve our services to you.

Self-Healing Fiber Optic Network

Self-Healing Fiber Optic Network

Our private Canadian fiber-optic network has been engineered to self-heal in the event of a downed line or network segment. Network diagnostics tools instantly re-routes traffic to maintain uninterrupted service. Our Fiber lines allow the network to self-heal in light-speed - so fast that it happens before a call can be dropped.

Responsive and Experienced Technical Support

Responsive and Experienced Technical Support

The best customer support is one you don’t need, but let’s face it, incidents happen. When you need help or something goes wrong we’re there to help - and our goal is to provide a fast and effective solution with minimal disruption to your business.

How We Measure Up

100%
99.99%
< 70ms
> 9/10
60 Seconds
< 10 Minutes
< 8 Hours
< 24 Hours
Customer Using Self Serve Portals

Self-Service Account and User Management

Allow users to manage their own user settings. Give administrators the ability to provision new users and manage your account and billing information. Do all of this and more with our easy-to-use online self-service portals.
Support and Account Tools

For Everything Else, We're a Call Away

Whether you need to speak to a solutions expert about your IT initiative, you need to solve a technical issue, or you just need to speak to a real person about your situation - we’re here to help. Talk to our team about how Epik can make your services better.

Get In Touch

Upgrade Your Communications with Epik Networks

Get started by requesting a needs assessment or consultation today. We can make your move to the cloud fast, easy, and affordable.
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“It worked flawlessly out of the gate. Everything was easy to set up, the reliability was there and when we did the cost benefit analysis it really made good business sense to move onto that platform. And we haven’t looked back...”
David Arbuthnot
VP Information Technology, MS Society
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