We’re so confident in our ability to deliver high-quality, uninterrupted service, that we want you to bank on it. We hold our team and infrastructure to the highest standards with a financially-backed SLA that ensures industry-leading uptime or service credits in return.
In order to maintain a 99.99%+ uptime guarantee our engineers are constantly monitoring and proactively improving or reinforcing our network. Our internal incident reporting allows us to perform root-cause analysis so we can continuously improve our services to you.
Our private Canadian fiber-optic network has been engineered to self-heal in the event of a downed line or network segment. Network diagnostics tools instantly re-routes traffic to maintain uninterrupted service. Our Fiber lines allow the network to self-heal in light-speed - so fast that it happens before a call can be dropped.
The best customer support is one you don’t need, but let’s face it, incidents happen. When you need help or something goes wrong we’re there to help - and our goal is to provide a fast and effective solution with minimal disruption to your business.