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Business-Winning Network Performance and SLAs You Can Count On—Guaranteed

Fortify your network, keep your devices and teams connected, and ensure your success with industry-leading Service-Level Agreements (SLAs).

Business Success Is Measured in Network Connectivity

You’re in the business of not just staying in business, but rising above the competition. To stay on top, your business needs to be built with a strong backbone—your next-generation network.

Do you have the best product, services, teams, devices, and applications? They’re still only as good as your network allows. Epik’s next-generation fiber optic network helps you get the most from all your human and machine resources.

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High-Speed Productivity

Your competitors won’t wait for you to catch up. When every minute counts in a highly competitive market, you need lighting-fast Internet speeds. No more drumming your fingers as you wait for uploads and downloads. With lower processing delays and minimum latency, you’ll get the symmetric speed you need to handle heavy network demands. Pay less for higher performance? A true business no-brainer.

Security You Can Trust

Fiber optic cables don’t radiate signals, which means they’re virtually impossible to hack or tap. Preventing the cost of just one cyber attack could pay for a lifetime of fiber optic network service. But not all fiber optic networks are created equal. We’re the only Managed Services Provider in Canada who’ve built a private infrastructure capable of securing your data within Canadian borders.
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Reliable Connectivity Keeps You Powered

Every client interaction is critical. Customers stay with companies they know they can count on. Businesses count on our fiber optic network. Leverage consistent and constant uptime and data transmission for the reliability you need to win and keep more customers.
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Move to the Cloud, Move to a Whole New World of Opportunity

Today, over 80% of businesses use the cloud in some capacity. Where does the cloud-based competitive advantage come from now? Your fiber optic network. With the right network in place, you’ll have more business-enablement opportunities. The new competitive advantage comes from early adoption of artificial intelligence (AI), the Internet of Things (IoT), integrated systems, and smart, connected technology. Our fiber optic network allows you to capitalize on new opportunities for a sustainable competitive advantage.

More uptime, greater security, and better service quality allows you to deliver the absolute best experience for your team, vendors, and customers.

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Optimal Network Service Performance — We Promise

Epik is dedicated to delivering the ultimate in connectivity, equipment reliability, and service quality. Our mission is to consistently perform at the highest level, with the aim of you never needing to redeem your SLAs. Regardless, we believe the service compensation should always outweigh the service issue, which is reflected in our plain-language SLAs. Ensure your business stays healthy with financially backed SLAs. Network-provider accountability you can trust.
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Industry-Exceeding Uptime Guarantee

While nobody can guarantee 100% network uptime, Epik comes as close as possible with an industry-exceeding 99.99% guaranteed uptime. Our guarantee covers your mission-critical services, outlined through clear, honest language—no tricky fine print. Keep your network running and accessible, your devices and applications powered, your teams productive, and your clients happy.
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Network Installation Done Right

Enjoy a quick, efficient, and seamless switch from your old network to your new fiber optic network. We’ll take care of everything to get you up and running within the agreed upon timeframe to ensure your business continuity. You can look forward to a smooth transition over to lightning-fast and secure connectivity, financially backed by our SLA guarantee.
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Fast-Paced, High-Quality Success with Network Latency SLA

Operate with confidence knowing Epik is always here to help prevent high-latency issues, such as voice delay, echo, and dropped calls, during your client interactions. We follow industry-leading network installation and network availability SOPs. But in the unlikely event you experience latency outside the agreed upon rates, we’ll act quickly to correct the issue, backed by a service credit if latency exceeds the rate for the timeframe outlined in the SLA. Performance quality you can count on.
Questions About Our SLAs?

Your New, Long-Term Partner

We’ve been there for our industry-leading partners since 2005, providing flexible solutions, technical expertise, consulting, and ongoing support. Epik Networks is a long-time Cisco Certified Partner, which means you get to leverage our deep knowledge and experience with best-of-breed networking, communications, and collaboration solutions.
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Flexible and Reliable Support

Epik empowers and supports its partners with a range of self-service and self-help resources, phone support, and a user-friendly support-ticket system. Our support team is ready to assist 24 hours a day, 7 days a week, 365 days a year. Call and get connected with a highly trained technician within 60 seconds. From initial consultation to implementation and onboarding to maintenance and optimization, we’ll help you take your business to the next level.
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Expert Managed Services

Maintaining focus on your core business is critical. Let us help you stick to your mission-critical operations. We’ll optimize your resource usage, decrease IT burden, and reduce costs as we execute planning, implementation, monitoring, and changes for you. Ensure you always have the right technology for your unique mission, implemented the right way and backed by ongoing support to capitalize on every opportunity.

Comprehensive Needs Analysis for Custom Solutions

Technology and your business continue to evolve. Leverage our expert consultations to navigate today’s technology to ensure tomorrow’s success. We’ll help you adopt the best technology for your unique business to enable strong, agile, and competitive operations.
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Your Complete Communications Solution

Your new fiber optic network will open big doors. Capitalize on your new network’s capabilities by partnering with us to create a tailored, end-to-end networking solution.
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Drives Growth.
Grows with You.

Cisco Powered Cloud Voice You Can Rely On
Cloud Voice allows you to quickly migrate your phone system to the cloud, making a rich variety of features available from any location, user, and device any time, including, but not limited to, voice calling, video conferencing, instant messaging, mobile applications, and application integrations. In today’s hyper-connected and increasingly virtual world, the cloud capabilities offered by Cloud Voice are no longer a bonus, they’re critical to your employee and client communications. As your workforce and workplace evolve, you need the ability to provide your employees with tools that allow them to collaborate effectively and work remotely with enhanced productivity. And next-generation networking solutions, such as fiber Internet and cloud networking, will optimize the quality, consistency, fidelity, and security of your new communications capabilities.
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Keep Your Teams and Clients Connected

User-Friendly and Secure Cloud Collaboration
Help your teams maintain top productivity. Provide reliable, high-quality client services. Keep your people, content, devices, applications, and workflows together, anywhere and any time.
Collaboration Solutions
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Accelerate and Future-Proof Your Digital Transformation

Cloud Devices That Are Easy To Deploy and Manage
Modernize your network with Cisco Meraki Cloud Networking. Enjoy enhanced capabilities that follow you everywhere, empowering your teams with a leading user experience. From optimized data traffic to scalable and secure business cloud communications, take advantage of all that cloud operations has to offer.
Cloud Networking

Next Generation Communications

Let us tailor a total communications solution for your business with industry-leading products and services by Cisco - a Gartner Magic Quadrant leader in security and collaboration solutions.

Get your next generation communications started with a free, no-obligation consultation.


COVID-19 Update: See Epik Networks response to support our customers. We’re offering free Cisco WebEx Work-from-Home Solution to everyone.

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“It worked flawlessly out of the gate. Everything was easy to set up, the reliability was there and when we did the cost benefit analysis it really made good business sense to move onto that platform. And we haven’t looked back...”
David Arbuthnot
VP Information Technology, MS Society
Let Us Tailor a Solution for You for Free.
We can help you make your next IT project successful, profitable, and secure. 
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Get Webex FREE for 90 Days
For a limited time, and in response to the global pandemic, Epik Networks and Cisco are offering free Webex licenses for 90 days. Get your free Webex license today.


COVID-19 Update: See Epik Networks response to support our customers. We’re offering free Cisco WebEx Work-from-Home Solution to everyone.

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